SRRT (Social Responsibilities Round Table)

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The Social Responsibilities Round Table works to make ALA more democratic and to establish progressive priorities not only for the Association, but also for the entire profession. Concern for human and economic rights was an important element in the founding of SRRT and remains an urgent concern today. SRRT believes that libraries and librarians must recognize and help solve social problems and inequities in order to carry out their mandate to work for the common good and bolster democracy.

Learn more about SRRT on the ALA website.

  • 1.  What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 11:48 AM

    All –

     

    I have been talking with people within SRRT and in other round tables about the lack of interaction on Connect. I'm sure you all have seen the discussions online regarding the Connect Code of Conduct, but this inactivity has been going on practically since the start of Connect. And it's not just Connect -- every listserv I'm on seems to have dried up regardless of format/host. So, I want to hear from SRRT members themselves about what barriers they may have with Connect or other listerservs.

     

    I'll even start: Personally, I don't like the Connect web interface, but I'm able to completely interact via email, so that's not really a problem for me. I think my biggest problem is just the mental energy of participating. And I'm having that issue in every listserv and virtual forum I'm a member of. Obviously, I still do it because I bombard you all, but I feel it takes more effort than it should – if that makes any sense.

     

    What about you? (Feel free to email directly if you prefer).

     

     

    April

     

     

     

    April Sheppard
    SRRT Coordinator

    SRRT & RRT Web Committee

    she/they

     

    Dean B. Ellis Library   |   Assistant Library Director

    P.O. Box 2040   |   State University, AR 72467

    Phone 870.972.2766   |   asheppard@astate.edu  

     

    Please know that I honor and respect boundaries around personal time, well-being, caretaking, and time off. My work hours may be different than yours. Should you receive emails from me during a time that you're engaging in any of the above, please protect your time and wait to respond until you're working. 

     



  • 2.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 12:16 PM
    I've been involved in the Code of Conduct discussion and I think it's somewhat telling that many of the people there didn't even realize there had been a Code of Conduct and a  committee (or a call for feedback &c) until they were confronted with having to accept it. And I think that's partly wrapped up in Connect not being a good way to engage with users/members. I know the Council "community" is a lot less robust than the mailing list was. I feel like for old time members (of which ALA has many) switching to a new platform that is somewhat confusing and handles conversations differently--somewhat threaded instead of just grouped by single topics/subject lines--is a big change that many did not make. I'll leave the Code of Conduct concerns for a different discussion.

    I think part of what makes Connect not really useful is the lack of interactivity/engagement by ALA staff. I'm aware the organization is running very lean and I appreciate Cory Stephenson's efforts to be part of the conversation but I feel like most staff really view it as an announcement platform if they even interact here at all. In cases where you need feedback from staff, they are really not here for that. And it's possible this is really not part of their job, staying abreast of conversations, but it should be someone's job, and be their main job.

    I read updates from my Communities in digest view in my email inbox but if I want to interact, reply to a specific comment or really format a reply, I need to log in to do that. And Connect has a login "experience" that is really unlike nearly every other online platform out there. I'm not sure if this is just me but it's impossible for me to stay logged in and many times I'll arrive at a Connect link that I got to from somewhere else and just get a blank page "You need to log in to see this" and it's hard to tell what, if any, content is public anymore. I think it's important that users be able to tell when they are having a conversation that is viewable by only the people in their specific community, only ALA members, or the public at large (if that's even possible).

    I'm probably not an average user in that I live in my inbox and things that will gracefully port to/from email mostly work for me. I don't think ALA was prepared to have "community platform management" and "community engagement strategy" be part of their offerings to members when they moved over from the mailing lists. The platform is clunky, not easily adapted, and there is limited support for it. I do believe ALA is doing their best, but I wish it could be better.

    ------------------------------
    Jessamyn West
    Chapter Councilor - Vermont
    she/her
    ------------------------------



  • 3.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 12:53 PM
    April, I now use three separate 'engagement platforms' -- one for ALA, one for my state association, and one for another statewide group.  They all use different platforms but I have noticed a huge drop-off in traffic after each converted from email lists.   Each of those platforms has pluses and minuses but all  are still a bit clunky.  Unlike your experience, the email lists I participate in remain more active. 

    I don't think the Connect platform itself  is to blame (since I see the same pattern with all three examples I mentioned) or if there is something about how we use these platforms that make people less inclined to engage.  It may be that email lists felt less formal and official and so were less intimidating to participate in.  It may be that the platforms themselves put obstacles in the way of their use.  Or it may be that people just see them as more restrictive and less appealing than the old-fashioned email list.  Or maybe the quick post to a FB group or a tweet is meeting the needs that used to be served by lists?  Whatever the reason I think it has less to do with Connect and/or ALA and more to do with  the idea of engaging within a formal platform with formal rules.  While lists generally had rules to follow only the most heavily moderated of them felt formal or constrictive.  

    Eileen



    ------------------------------
    Eileen M. Palmer
    Executive Director
    LMxAC Libraries of Middlesex

    empalmer@lmxac.org
    ------------------------------



  • 4.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 01:28 PM

    Eileen, do you know what host(s) the email listservs you're on use? Two of mine are Google and outside of an extremely small group, they're not that active even though we're constantly growing.

     

    Jessamyn, I have long thought that more formal=less engagement.

     

     

     






  • 5.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 02:25 PM

    April, most of them use SmarterMail lists or L-Soft.  I am also on a couple of Google groups but now that you mention it I haven't seen any traffic on them in a few months.  Will have to check on that!

    Eileen

    --  Eileen M. Palmer Executive Director Libraries of Middlesex Automation Consortium   27 Mayfield Ave. Edison, NJ 08837 (732) 750-2525 ext. 103 (732) 225-0910 (fax) empalmer@lmxac.org
    On 9/2/2022 2:28 PM, April Sheppard via ALA Connect wrote:
    01000182ff7628e6-e3ca5f93-6523-431d-8aa2-1f59aa1b0675-000000@email.amazonses.com">
    Eileen, do you know what host(s) the email listservs you're on use? Two of mine are Google and outside of an extremely small group, they're not...
    American Library Association

    SRRT (Social Responsibilities Round Table)

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    Re: What Barriers Do You Have With Connect? (Or Other Listservs)
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    Sep 2, 2022 1:28 PM
    April Sheppard

    Eileen, do you know what host(s) the email listservs you're on use? Two of mine are Google and outside of an extremely small group, they're not that active even though we're constantly growing.

     

    Jessamyn, I have long thought that more formal=less engagement.

     

     

     



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    Original Message:
    Sent: 9/2/2022 2:28:00 PM
    From: April Sheppard
    Subject: RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Eileen, do you know what host(s) the email listservs you're on use? Two of mine are Google and outside of an extremely small group, they're not that active even though we're constantly growing.

     

    Jessamyn, I have long thought that more formal=less engagement.

     

     

     




    Original Message:
    Sent: 9/2/2022 1:53:00 PM
    From: Eileen Palmer
    Subject: RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    April, I now use three separate 'engagement platforms' -- one for ALA, one for my state association, and one for another statewide group.  They all use different platforms but I have noticed a huge drop-off in traffic after each converted from email lists.   Each of those platforms has pluses and minuses but all  are still a bit clunky.  Unlike your experience, the email lists I participate in remain more active. 

    I don't think the Connect platform itself  is to blame (since I see the same pattern with all three examples I mentioned) or if there is something about how we use these platforms that make people less inclined to engage.  It may be that email lists felt less formal and official and so were less intimidating to participate in.  It may be that the platforms themselves put obstacles in the way of their use.  Or it may be that people just see them as more restrictive and less appealing than the old-fashioned email list.  Or maybe the quick post to a FB group or a tweet is meeting the needs that used to be served by lists?  Whatever the reason I think it has less to do with Connect and/or ALA and more to do with  the idea of engaging within a formal platform with formal rules.  While lists generally had rules to follow only the most heavily moderated of them felt formal or constrictive.  

    Eileen



    ------------------------------
    Eileen M. Palmer
    Executive Director
    LMxAC Libraries of Middlesex

    empalmer@lmxac.org
    ------------------------------


  • 6.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 01:30 PM
    Thanks April for bringing this up. Like you, I participate via email through Connect, and that seems similar to when we had a listserv. But I rarely login to Connect. It is one more step, and this means it takes extra energy to post something. The email option through Connect is there but I suspect many folks don't know about it. As I have seen elsewhere, new technology is not necessarily better than something that worked well in the past. 





  • 7.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 01:51 PM

    I don't know that I have any barriers with Connect so much as I don't seem to be too much motivated to join in many discussions, or maybe I'm just not in the right discussions ��. I'm only in a couple of discussion groups outside of ALA and they seem to mostly be announcements rather than discussions (not that discussions couldn't happen, they just don't). SRRT Feminist Task Force still has an old fashion listserv, which has really never gotten much traffic, but even less now.

     

    On the other hand, we use MS Teams at work and I must say, I was skeptical but it has been a huge success. Much more discussion & conversation that ever before, lots more people participating, and plenty of fun stuff, too. I wish some of that functionality were available in Connect. Sometimes, for example, I don't have much to say but would really like to add a "like" or a "love" to someone else's comment. (I see there's a "recommend" button in the platform, but I rarely go to the platform and I don't know what "recommend" does. In a minute I'll recommend Jessamyn's and Eileen's posts and see what happens!) For the SRRT Connect group in particular, I wonder if folks don't feel like it's really OK to comment, or that they'll get shut down by prominent voices, or maybe aren't getting even the digest.

     

    Sh

     

     

     






  • 8.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 02:25 PM
    Well, email is just an app on the phone or computer and doesn't require logging in every time we want to start a conversation or give out some information. Yes, we can use email with Connect, as I am right now. It's easy when responding to a conversation but not as easy when starting a conversation.

    The advantage to Connect is actually keeping documents fairly easy to find and easy to edit.

    However, on the whole Connect is very clunky, not intuitive, and takes extra steps. People don't naturally use programs that require extra steps.

    As far as the Code of Conduct goes I probably did what a majority of people did, quickly agreed to it without really reading it just so I could get to whatever discussion or document I actually wanted to see.  I've been following the discussion on the ALA Members section and think that it's probably going to need to be changed again. That's the way of things. It probably does go to far in some areas. My general philosophy is probably just too simplistic  but works for me: be courteous.
    --
    Diedre Conkling
    diedre08@gmail.com
     
    "If you don't like something, change it. If you can't change it, change your attitude."―Maya Angelou





  • 9.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 02, 2022 02:38 PM
    There is an Oregon library discussion list, sponsored by the state library, that does get used. The Oregon Library Association has developed email lists within the communication program that also work just like email with no special login. These are used fairly well by committees. It is possible to communicate with OLA members using the communication management program but it is much more awkward and requires login and special permissions so isn't really used for regular discussions or committee communication. 

    It seems that the more barriers to use the less a communication system will be used. 

    I do think email use has slowed down in many ways but it also is still easier to use than most other options. We do have many more simple outlets for communication like Facebook, Instagram, Twitter, etc. The ease of using these programs with a simple app has probably contributed some to the slow down of communication on discussion lists.

    Maybe if/when Connect has an app that allows one to stay logged in it will feel more user friendly.

    --
    Diedre Conkling
    diedre08@gmail.com
     
    "If you don't like something, change it. If you can't change it, change your attitude."―Maya Angelou





  • 10.  RE: What Barriers Do You Have With Connect? (Or Other Listservs)

    Posted Sep 06, 2022 09:51 AM

    Sherre, I feel similarly. I don't know that I have any barriers with Connect. I didn't know about the recommend button either, so I've went and clicked some in here also. I don't see that it raised the post's priority, but I can see if it's been recommended by anyone else. Doesn't feel that useful because that doesn't convey into the email digests. But like you, I would love to be able to quick like something. When I commit to talking, I really start to write.  I also like Microsoft Teams! I don't often find others who feel the same. Connect would really pop off if we could easily add in gifs of cat reactions. 

    For Connect, I read digests within my email. I scan headers and click on any individual posts I want to read. That action doesn't open Connect, but just jumps down the email to the post, which I love.  I know what to do if I want to reply within connect. I click a header, login with my prefilled login info. Two clicks and then I'm right at the thread that I was in. 

    Email digests allow me to quickly scan all conversations I'm a part of to make sure I haven't missed anything. Its flow is very helpful to me and keeping up with conversations takes little of my time.  Otherwise I wouldn't do it. Personally, connect feels less formal than list-servs to me. If feels very similar to how I interacted with classmates on discussion boards in a LMS. I like to see my post within a thread instead of just knowing it's out there in people's inboxes. On my list-servs, often emails get sent out of order and it's not as organized. I just don't feel motivated to give my input because of the time that would take, especially not for everyone (lurkers like me) to read on the thread. I most often contact people directly. That's just my speed. I interact on social media the same way. I prefer to have one on one conversations with someone. I feel comfortable to post here to the extent that I post at all. I don't think I would ever post an opinion on the larger ALA group.

    I've been following the code of conduct thread, and appreciated when April raised the topic on another thread in here because I felt more open to talking about it with a smaller group. I started a reply and then abandoned it, which is typical for me. I did know about the development of the code of conduct and that they solicited feedback for it. I accepted the code of conduct with the feeling that it was meant to prevent harm. I feel that the very real feelings we have about books being targeted for removal and people claiming harm in those instances is triggering people to respond negatively to the code of conduct. They feel very alert to any thing that feels like censorship. But the steps the conduct committee has taken make sense to me. Someone's desire and impatience to have access to everything while a volunteer committee is reviewing something with the intention of preventing harm to its members isn't reason to forgo a procedure. But I can see how this could feel like waiting for a police department to release body cam footage, like one should speak up and push it along. But it's not like that. I think we can all see that when compared to that very serious situation. We've just been wrecked in so many ways by the things happening in the world and our responses aren't always as nuanced as I think they should be.  I still think the code and procedure for reporting and freezing should  be reviewed systematically every year just as they intend to. Claiming that real harm from a discussion post doesn't happen in a professional setting such as ALA  (as someone did in the code of conduct thread), first I feel is a pretty big blind spot, and second doesn't mean we shouldn't be prepared to stop it immediately for review. If someone can't imagine that scenario and thinks that since they're able to stomach death threats and slurs on another social media forum, that we should be okay with it here, I simply disagree. 

    April, I appreciate that you make a point to engage. I like seeing your name pop up on the different platforms I follow. I know that you're engaged and watching. I know that if I miss something important, I bet I'll get another chance to catch it from you. Thank you. And congrats on drumming up a little conversation here! 



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    Jessica Kirk
    Arkansas State Library
    ------------------------------