In communities where the Questions and Answers functionality has been turned on, users of ALA Connect can expect a typical user experience when creating a thread. By default, users will create an Open-ended Discussion post. However, users that need to designate a post as a question can do so. Users can categorize your post with the applicable thread type ("focusing your thread") by selecting it at the top.
Mark a post a Question:
The icon for each thread type carries through to the list page, making it easy to visually identify the type of post at a glance.
Don’t pass up the Opportunity to Assist - Answer a question:
If you read a question posed by another community member and can answer it, click Answer.
The Content Editor will display directly on the page, allowing you to answer inline without navigating away. By default, you'll use the Basic editor, with a limited set of options. Click the ellipsis (...) button to expand the Basic Plus editor with additional formatting options.
Mark a post as the Best Answer:
When someone asks a question, there's generally a reply that offers the best answer. To help promote this content the thread's original poster (as well as Super Admins, Community Admins, and Community Moderators) can mark one of the answers as the best answer by selecting Mark as Best Answer from its ellipsis (...) menu.
NOTE: You can clear the best answer at any time by selecting Unmark Best Answer from the menu. Only one answer can be flagged as the Best Answer at a time.
The answer is then visually highlighted to indicate this, ensuring other users know. In instances where multiple answers are available, flagging one as the best answer automatically pins it to the top of the list.
In addition, the Jump to Best Answer link appears at the top of the page, allowing you to quickly view the best answer. This is especially helpful for questions with a lot of text.