I oversee technical services, but am covering for my Interim Director who previously oversaw public services (we have not filled that position during the interim). We are exploring how best to provide Reference Services to serve our patrons while short staffed. We are beginning an assessment in the fall and piloting "on-call" services in the spring (we will be losing a staff member who covered a majority of the hours).
Do you provide Reference Services at a desk? (we have seen a significant decline since COVID) Do you have an "on-call" or "on-demand" model? Are there concerns about not having the visibility that the desk provides? Feel free to contact me off-list: m.a.miles24@csuohio.edu
Thank you,
Marsha
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Marsha Miles
Asst. Director for Collections & Resource Management
Cleveland State University
She/Her/Hers
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