Once upon a time, Iowa State University Library was awash in paper, and we aren't just talking about books. COVID-related remote work quickly exposed the folly (and flaws) in using a paper-only method to re-order items that went astray or that returned to the library after years of living in a faculty member’s office. A merry band of technical services staff tapped the magic of LibAnswers to communicate within and across departments while requests moved through the workflow. This presentation will cover the LibAnswers workflow and tools we found helpful for streamlining the withdrawal and restoration of lost and missing items.
Presented by:
Dawn Mick, Head of Access Services, Iowa State University
Harriet Wintermute, Head of Metadata Services, Iowa State University