Core Electronic Resources Interest Group

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Purpose: Provides a forum for the exchange of ideas among those persons working with or interested in electronic resources; promotes the acquisition and access of electronic resources collections; strengthens communication and cooperation among persons working with electronic resources collections; addresses issues related to collection management and development of electronic resources, their funding, and selection; and contributes to the improvement of education and training of electronic resource archivists and librarians.

This interest group is part of Core's Metadata and Collections Section.

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EZProxy and SpringerLink -- remote access problem.

  • 1.  EZProxy and SpringerLink -- remote access problem.

    Posted Mar 14, 2023 08:02 AM

    We have a weird and frustrating problem that has been ongoing with EZPRoxy, EDS and the SpringerLink platform. 

    We switched our authentication from WAM to EZProxy a year ago. SpringerLink was one of the more reliable platforms that handled this change without a hitch. 

    However, last fall, around October, we started getting questions from off campus users that they could not access the full text in Springer. The full text should have been available to them because the journal title was a part of our collection and accessible on campus.  Users are asked to purchase the article.  If they are savvy enough, they can go directly to the SpringerLink database through our databases page and find the article that way without any problem.

    We worked with EBSCO extensively for the EDS end of it. They could not find anything broken (we had support and our LSE working on this for at least a month).  OCLC has insisted that EZProxy is not the problem (we don't think so either).  Springer insists it is not their problem. We and OCLC think that there is an old WAM proxy IP in their system somewhere that is creating this problem. It's not obvious to us from our admin site.  Our own network is not the problem either.  Obviously, some vendor is the problem. 

    At this point (we're about 6 months in now on this issue that only affects Springer), we are going to pull in our director. However, I did want to ask the library world if any of you have experienced this problem between EZProxy, EDS and SpringerLInk with off campus users. 
    Thanks in advance. 


    Beth Johns
    Electronic Resources Librarian
    Saginaw Valley State University