Tina Thomas is the Executive Director of Customer Experience at the Edmonton Public Library (http://www.epl.ca) where she leads branch services, research and assessment, marketing, fund development and service teams responsible for implementing the EPL Business Plan and other organizational priorities.
She joined EPL in spring 2009 after 14 years in the private sector. She has experience in a broad base of business disciplines including product and solution marketing, strategy, market analysis, and business development. She holds an executive MBA from Queen's University, a Bachelor of Commerce from the University of Alberta, a CPA-CMA professional accounting designation and a Masters in Library Information Science at the University of Alabama. Tina was the main champion and leader behind EPL’s award-winning rebranding project that helped transform the perception of EPL.
She is a 2018 American Library Association Spectrum Scholar. In 2013, she was named Capital Communicator of the Year by the International Association of Business Communicators, Edmonton Chapter. In 2011, she was honored as a Library Journal Mover and Shaker as well as one of the Top 40 under 40 by Avenue Magazine. She is an American Library Association Councilor at Large, member of the Canadian Federation of Library Associations Intellectual Freedom Committee and Board Member of the Edmonton Screen Industries Office. Tina is also easily bribed with dark chocolate or Californian Cabs.
Learn more about Tina at https://ca.linkedin.com/in/tina-thomas-1480b211. She also tweets irregularly @yegtinat.