Dear colleagues,
Please excuse cross-postings.
If you work at an academic library that has a combined service desk (i.e, a single location that provides a combination of services, such as circulation, reference, IT help, etc.), we invite you to complete an online survey that explores the following research questions:
- Why have academic libraries adopted a combined service desk model?
- How have academic libraries implemented a combined service desk model?
- What are the perceived benefits and challenges of a combined service desk for library employees and patrons?
For context, Musselman Library at Gettysburg College currently has two separate service points for circulation and research help located across from each other near the library entrance. Library staff are investigating the possibility of moving to a combined desk staffed by Access Services, Reference, and student colleagues from each.
The outcome of this study will be used primarily to inform our decision-making process regarding combining service desks. The results are confidential. If the researchers present and/or publish about this study in the future, the responses will only be used in aggregate (i.e., no identifying information will be shared).
This survey will take about 10-15 minutes to complete. We appreciate your participation!
https://bit.ly/combined-desk
If you have questions or concerns about this study, please contact the lead researchers, Kerri Odess-Harnish (kodessha@gettysburg.edu) or Kevin Moore (kmoore@gettysburg.edu).
Thank you,
Kerri Odess-Harnish,
Director of User Services,
Musselman Library, Gettysburg College,
kodessha@gettysburg.edu, 717-337-7018
Kevin Moore,
Research, Instruction, and Online Learning Librarian,
Musselman Library, Gettysburg College,
kmoore@gettysburg.edu, 717-337-7013
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Vanessa Sanjuan-Miranda
Interlibrary Loan Coordinator
Gettysburg College
She/Her/Hers
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