Universal Accessibility Interest Group

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Charge: Offers librarians, support staff, students, and other advocates networking and collaboration opportunities, information sharing and programming to promote accessibility in academic libraries, including web accessibility, assistive technology, reference and instruction for users with disabilities and captioning processes.
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  • 1.  Proquest accessibility support experience?

    Posted Aug 29, 2022 07:25 AM
    Hi all, I was wondering if anyone here has experience submitting a case to Proquest's accessibility support?  I'm wondering if they will send a non-encrypted copy of chapters (which my school would normally be allowed to download) like Ebsco will?  The reason I can't download them is that they don't have the book set up to download by chapter. It seems to download unrelated pages when you click on either chapter or page ranges.  But regardless of whatever technical problems are happening with the ebook, I'm wondering if they're set up to quickly send PDFs (or some non-encrypted format) of whatever is requested for a user with a print disability?  Thank you!

    ------------------------------
    Adina Mulliken
    Social Work Subject Specialist & Assistant Professor
    Hunter College, CUNY
    New York, NY
    She/Her/Hers
    am2621@hunter.cuny.edu
    ------------------------------


  • 2.  RE: Proquest accessibility support experience?

    Posted Aug 30, 2022 07:46 AM
    Hi Adina,

    I have experience working with ProQuest, though my request was slightly different. I would absolutely reach out. Obviously I don't represent ProQuest and can't promise anything, but this is within their power to do, as I understand it. If you have an accessibility contact start there. If not, start with your account manager. There's also the accessibility page.

    I hope this helps!

    ------------------------------
    Anaya Jones She/Her/Hers
    ___
    Accessibility & Online Learning Librarian
    ------------------------------

    Original Message


  • 3.  RE: Proquest accessibility support experience?

    Posted Aug 30, 2022 09:40 AM
    Thank you Anaya!  I had reached out before I posted that, and your insight that Proquest could do that is helpful. 

    Here's a link to the Submit a Case form that I used, in case anyone else needs it https://support.proquest.com/s/submit-a-case?language=en_US 

    I got a response asking me for the ISBN and urls to the books yesterday evening (in my time zone), which I sent right away.  The person said she would correct the links to the chapters which I'm really happy about (so we can link to those as a more universal design for the future) as well as send a PDF of the books.  I'm still on the edge of my seat about it because one of the readings is due for the student next week, but I'm hopeful that Proquest will do it quickly enough.

    ------------------------------
    Adina Mulliken
    Social Work Subject Specialist & Assistant Professor
    Hunter College, CUNY
    New York, NY
    She/Her/Hers
    am2621@hunter.cuny.edu
    ------------------------------

    Original Message


  • 4.  RE: Proquest accessibility support experience?

    Posted Aug 31, 2022 09:56 AM

    HI all,

    I just wanted to let you all know that Proquest sent the book and fixed the links with pretty quick turnaround, about 1 ½ business days, which was enough for us.  Next time I'll send urls and ISBNs in the first message.

     

    Adina

     




    Original Message