Evidence Synthesis Methods Interest Group

Back to discussions
Expand all | Collapse all

Fwd: Announcing Rayyan Memberships, GDPR Terms, and Help Center

  • 1.  Fwd: Announcing Rayyan Memberships, GDPR Terms, and Help Center

    Posted Oct 05, 2021 10:26 AM
    FYI if you're interested in the future of Rayyan (evidence synthesis screening tool)

    ---------- Forwarded message ---------
    From: Robert Ayan, CEO of Rayyan <newsletter@rayyan.ai>
    Date: Tue, Oct 5, 2021 at 8:13 AM
    Subject: Announcing Rayyan Memberships, GDPR Terms, and Help Center
    To: <aspringe@umn.edu>


    Dear Social Sciences Librarian Amy Riegelman,

    When I became CEO of Rayyan, my co-founders and I made it our mission to make Rayyan available to every researcher around the world in order to save them valuable time and to accelerate their important research. I have 3 exciting announcements to share with you that will further this goal.

    We're very proud that Rayyan is already helping a large and growing community of researchers across 180 countries. We estimate that thousands of years of collective research capacity are being saved each year by using Rayyan that otherwise would be lost to wasteful inefficiency! We are particularly grateful for the thousands of researchers across the world who have done extraordinary work fighting the COVID-19 pandemic, using Rayyan to help accelerate their findings.

    We have heard consistently from the Rayyan Community that you share our passion for keeping Rayyan accessible to all researchers everywhere. Many of you have also asked for new features and increased support, and in response we have taken action to improve access, usability, support, and training.

    Announcing Rayyan Memberships, GDPR Terms, and Help Center

    1. Rayyan Memberships - I'm excited to announce Rayyan Memberships. Rayyan Memberships will allow us to continue our mission of keeping Rayyan free to researchers everywhere while providing additional benefits to Members. Our Student and Professional Members will enjoy priority support, regular training events and access to new features and enhanced infrastructure while helping Rayyan provide free services to researchers everywhere.

    Enrolling your organization in an Enterprise Membership additionally gives you access to single sign-on and an API to leverage Rayyan's capabilities with other applications or to develop custom integrations and workflows. Rayyan Enterprise also offers features to manage researchers, teams, and systematic review projects to produce, protect and preserve institutional knowledge.

    I want to emphasize that we will continue to offer Rayyan entirely free of cost to any researcher who needs it, while Rayyan Members may take pride in knowing that they are directly responsible for empowering researchers around the world to save precious time, increase research capacity, and accelerate scientific and medical findings. Please consider upgrading your Rayyan Membership today and help us keep Rayyan accessible to all who need it!

    To explore Memberships, please visit: My Account

    If you have questions about Memberships, please write to us at info@rayyan.ai

    ***SIGN UP BY OCTOBER 15th to get invited to an exclusive Members only training session with Rayyan's chief architect to learn advanced time saving tips, learn how various features work, and to get answers to your questions.***

    2. New GDPR Compliant Terms of Service and Privacy Policy

    Rayyan has updated its Terms of Service to facilitate Memberships and to better serve researchers and collaborators based in the EU and UK with new GDPR-Compliant Terms of Service and Privacy Policy. Our philosophy remains the same: we are committed to your data privacy!

    Read the new GDPR compliant Terms of Service: Terms

    Read the new Privacy Policy: Privacy

    3. New Help Center

    To help our entire community get more from Rayyan, we launched a new Help Center and invested in our customer support and training capabilities. Our new Help Center makes it easier to find answers to your questions, share ideas and opportunities, and support other researchers throughout the Rayyan Community. Rayyan also features new in-app access to an AI-powered chatbot to quickly answer your questions and seamless integration with our support system to open, view and respond to support inquiries. Additionally, we've hired an outstanding new lead Customer Success Manager to help us deliver excellent support and training.

    Visit the Help Center: Help Center

    Each of these 3 announcements share the same goal - to further our shared vision to support researchers everywhere and accelerate research globally.

    I want to personally thank you for providing us with feedback, for using Rayyan as you make the world better, and for choosing to support Rayyan in this next chapter.

    Please don't hesitate to write to us at support@rayyan.ai if you have any questions or if you would like to speak with us about how we can further support the Rayyan community together.

    Warmest regards on behalf of all of us at Rayyan,

    Robert Ayan

    CEO
    Rayyan is a web application being developed by Rayyan Systems 1 Broadway, 14th Floor, Cambridge, MA 02142, USA

    This email was sent to aspringe@umn.edu. If you do not wish to receive further emails from us, please click on Unsubscribe.

    You can contact us anytime at support@rayyan.ai, or by contacting us from the Help Center link on Rayyan.