Project Outcome for Public Libraries - Peer Discussion Board

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Project Outcome (www.projectoutcome.org) helps public libraries understand and share the impact of essential library services and programs. It is designed to give libraries simple tools and supportive resources to help turn better data into better libraries. This community is for Project Outcome users at public libraries to discuss their use of outcome measurement, ask each other about patron engagement strategies, and further the thoughts and conversations that begin with projectoutcome.org. Here, you can find various threads to ask and answer questions, start your own conversations, or further your own learning about how libraries are using outcome measurement to improve their patron-focused programs and services.
For technical assistance with the toolkit or your library's account, please contact info@projectoutcome.org.

  • 1.  Report Generation not Working Correctly

    Posted Jul 06, 2023 02:20 PM

    We are trying to build some reports in the data dashboard and have suddenly started having problems.  We did archive a bunch of old surveys at the beginning of the year. I am trying to get a report for active surveys only. We use the immediate surveys.

     When I am trying to do a date range, the system tells me that there are no programs during that date range. However, I have programs in that range.

    Here is the error:

    And here is a listing of the first couple of programs in that date range:

    If you continue in building the report, it pulls in information for every survey we've ever done in that category & gives you the open-ended responses for programs that have been archived but none that are active.

    How do I get the reports I'm looking for?



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    Jennifer Demas
    Senior Librarian
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  • 2.  RE: Report Generation not Working Correctly

    Posted Jul 09, 2023 04:53 PM

    Jennifer - thanks for working with me on this error on Friday.

    The problem resulting in the "No programs were found" error when using the Program Date filter on the Build Report dashboard has been resolved.

    Thanks!
    Katina



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    Katina Jones
    PLA Program Manager, Evaluation & Assessment
    American Library Association
    She/Her/Hers
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  • 3.  RE: Report Generation not Working Correctly

    Posted Feb 13, 2024 02:28 PM

    Is this error happening again? I get to the Preview Report screen and then that same error message on my report.

    Am I maybe trying to pull too much data? 



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    Nancy Mocsiran
    Knowledge Manager
    Cleveland Public Library
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    Original Message


  • 4.  RE: Report Generation not Working Correctly

    Posted Feb 16, 2024 08:03 PM

    Hello, 

    Happy to say I am inputting surveys and responses for our library system. It is going well. There are two problems I'm having though ~

    1) I am also having trouble generating any reports. It always says "No Data" even though I choose a survey there are responses for. Not sure what I'm doing wrong. 

    2) When uploading a batch from the supplied template, it says it uploaded and is working, but 45 minutes later, there are no survey results showing for a batch of 13. Maybe it takes longer than I think it should? I will keep checking to see if the responses appear. 

    Other than that, the online portal is very easy to use. Thanks in advance for any troubleshooting or suggestions you can provide. 
    Have a nice long Presidents' Day Weekend!!!



    ------------------------------
    Jessica Hogan
    Data Librarian
    Hawaii State Library
    She/Her/Hers
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    Original Message