Just wanted to let you know that the PLA Social Worker Task Force will be offering a full-day preconference program at the upcoming PLA 2022 conference (March 23-25, 2022), in Portland, Oregon. Here is some more info about the event - register and get more information at https://www.placonference.org/preconferences.cfm
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Tuesday, Mar 22, 2022 9:00 AM - 5:00 PM PST
There is a lot of fear and uncertainty that can come with serving the public – after all, there are so many different kinds of people with so many different needs and behaviors. How can we possibly prepare for how to handle every situation? While this program doesn't provide an "if X, then do Y and Z" formula, it will provide a collection of powerful tools to add to a library's customer service toolbox. The library social worker panel will share content from the new publication, "The Scenarios Workbook," and provide information and a framework for what it means to use a trauma-informed lens in all facets of customer service, while facilitating equity and supporting patrons with life challenges in the library. Attendees will receive a copy of "The Scenarios Workbook."
1. Understand and apply a social worker-inspired customer service ethos in patron interactions.
2. Recognize and respond to patron needs using a person-centered approach.
3. Gain tools to cope with a variety of situations, including applying stress management and self-care tools.
Full Day Preconference: 6 hours of contentSpeaker(s)Melissa Glenn
Health and Social Services Coordinator
King County Library System
Social Work Coordinator
Jefferson County Public Library
Library Social Worker
Saint Paul Pblic Libraries
Manager of Publications/Editor "Public Libraries"
American Library Association