Ethnic & Multicultural Info. Exchange (EMIERT)
Film & Media (FMRT)
Games & Gaming (GameRT)
Graphic Novel & Comics (GNCRT)
Government Documents (GODORT)
Intellectual Freedom (IFRT)
International Relations (IRRT)
Library History (LHRT)
Library Instruction (LIRT)
Library Research (LRRT)
Library Support Staff Interests (LSSIRT)
Map & Geospatial Information (MAGIRT)
New Members (NMRT)
Retired Members Round Table (RMRT)
Social Responsibilities (SRRT)
Staff Organizations (SORT)
American Assn. of School Librarians (AASL)
Assn. for Library Service to Children (ALSC)
Assn. of College & Research Libraries (ACRL)
Core: Leadership, Infrastructure, Futures
Public Library Assn. (PLA)
Reference & User Services Assn. (RUSA)
United for Libraries (Trustees, Friends, Foundations)
Young Adult Library Services Assn. (YALSA)
Skip to main content (Press Enter).
Skip auxiliary navigation (Press Enter).
Code of Conduct
Skip main navigation (Press Enter).
PLA Connect Home
ALA Connect Home
All PLA Groups
PLA Interest Groups
PLA Member Community
All My PLA Groups
Community Notification Settings
All My Groups
PLA Member Directory
PLA 2020 Conference
Public Libraries Online
Start a discussion
Upload a file
Attend an event
Find your niche - volunteer for a committee
Request a new community
Social Work Interest Group
PLA (Public Library Association)
last person joined: 15 days ago
This community is for anyone interested in learning more about social work in public libraries. The PLA Social Worker Task Force will use this space to discuss issues facing public libraries, provide a space to connect with others, generate and share best practices and resources.
Back to discussions
Posted Aug 16, 2021 02:31 PM
I am one of the Community Resources Coordinators at Mid-Continent Public Library, the county library system for the Kansas City metropolitan area. This is a relatively new position at MCPL, so we are wanting to check in with some other library social work programs on their practices as we work to expand our services.
If any of you have some time, it would be wonderful if you could answer any of these questions!
Do you keep records of your interactions with patrons? If so, what information do you track about each interaction (ex. demographics, referrals source, service offered)? How do you store your records?
What have you determined to be the best way to connect patrons to resources? Do you give out printed resource guides, list resources on your library website, and/or meet with patrons in person? If you do meet with patrons in person, do you engage in any case management or follow up after your initial meeting?
How many patrons do you typically help in a week, month, or year (however often you track that information)?
What portion of your week do you spend with patrons? Do you participate in any non-social work library duties - for example, do you help staff the front desk at a branch?
Thank you so much in advance for your help! Any responses to these questions are greatly appreciated. Feel free to respond with any questions or comments for us too!
Community Resources Coordinator
Mid-Continent Public Library, Grandview Branch
Mid-Continent Public Library
New Best Answer
This thread already has a best answer. Would you like to mark this message as the new best answer?
225 N Michigan Ave, Suite 1300 | Chicago, IL | 60601 | USA
Request a New Community
© 2009-2021 American Library Association
Site design by
Powered by Higher Logic