Spectrum & Diversity Scholars Community

The Library Operations Supervisor manages and supervises employees and daily operations at the Main Library Information Commons. The incumbent regularly attends and participates in conferences or user group meetings bringing back information for department environmental scanning and strategic planning processes; provides analysis support of a wide variety of data to management and makes recommendations for process improvements.

Additionally, supports other services across the team, which operates in a 24/5 working environment. Incumbent manages performance, goal setting, monitors, and coaches for performance. LOS is responsible for performing leadership functions such as serving on cross-functional committees, participating in decision-making, and appropriately communicating with relevant stakeholders. Incumbent is responsible for fostering and participating in an environment of change across the organization, including acting as a liaison to other departments.

Visit the University Libraries website to learn more about us.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

As a nationally recognized leader, the University of Arizona strives to look forward. Listed by Forbes as one of America’s Best Employers in the United States, the University provides strategic programs to enhance the lifecycles of a multigenerational workforce.

This award-winning portfolio includes consecutive Seal of Distinction awards for its exemplary Work-Life practices from WorldatWork, along with the 2017 Gold Healthy Arizona Worksite award, presented by the Arizona Department of Health Services and the Maricopa County Department of Public Health. For more information about the collaborative culture and innovative service offerings at the University of Arizona, visit Why UA.

The University of Arizona is an equal opportunity employer providing equal opportunity for women, minorities, veterans and individuals with disabilities.

• Supervises and directs the work of 5 full time staff within the units and individual work teams. Provides mentoring and coaching to staff creating an environment in which goals can be achieved and career development is fostered. Hires, trains, manages, and terminates staff, students, and temporary employees as needed. Represents Library or department in University, Library wide, and department meetings and trainings as appropriate. Reviews and implements changes in team structure ensuring that policies and work expectations efficiently and effectively accomplish AISand Library objectives.
• Oversees public service activities at assigned service sites, including the responsibility of investigating and responding to customer complaints. Assists with ensuring the service desks are covered.
• Serves on University, Library, and department wide committees and projects.
• Actively participates and shares in the facilitation/agenda development of meetings. 
• Identifies, defines, and solves problems within department, between departments, and with individual staff. Acts as liaison with other departments. 
• Shares responsibility with team for data analysis to demonstrate the quality of our work and to continually improve customer access.
• Directs and leads continuous improvement of team processes including practicing data-based decision making and environmental scanning for best procedures. 
• Responsible for ensuring training and support is provided for staff working at the Main Library Information Commons site.
• Actively participates as a team member by keeping up-to-date on email correspondence and online calendar, follows-up on assignments, and is engaged when attending work related meetings. Works collaboratively with other individuals and teams both virtually and in-person. 
• Writes performance and learning goals and tracks progress. Actively receives coaching and mentoring from supervisor regarding goals, work processes, and performance. 
• Plans, markets, and executes department events.
• Oversees AIS service sites (including Main Information Desk and Main information Commons Desk). Provides customers with reference, technology, and circulation assistance. Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures. 
• The University Libraries supports the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.
• Other duties as assigned.

• Skill in coordinating individual work and that of a specialized library area in a public or technical service unit.
• Ability to work independently, demonstrating organizational and time management skills, initiative and solid analytical and problem-solving skills. 
• Facilitation, presentation, meeting, and project management skills.
• Ability to develop networks and build alliances collaborating and negotiating across internal and external agency boundaries to meet common objectives (e.g., consortial, national, and university-levels with vendors and other agencies).
• Excellent interpersonal and communication skills, both written and verbal, including ability to develop and maintain good working relationships. 
• Broad understanding of various types of references sources (i.e., library catalog, indexes, search engines, print resources) and their appropriate use, including understanding the differences between primary and secondary resources. Knowledge of and skill in usage of various research methodologies. Skill in interviewing customers regarding reference service and sources to better understand customer need. 
• Ability to stay up-to-date on broad issues of importance to the library profession and maintain expert level knowledge of trends, policy issues and new technologies. 
• Ability to work in a fast-paced/multi-tasking environment, responding positively to unanticipated changes while exhibiting follow through and flexibility.
• Strong customer service skills.
• Familiarity with library technology, including demonstrated skills in troubleshooting hardware, software and equipment, and ability to acquire new technology skills. 
• Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives. 
• Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.

• Experience leading teams to achievement of goals.
• Demonstrated experience with leadership and supervisory practices, principles and techniques (specifically full-time permanent employees), including hiring, training (including ability to create training documentation), evaluating performance against established competencies, coaching, mentoring, and coordinating the work of others and/or projects, ensuring compliance with university and library policies and procedures. Demonstrated ability to exercise sound judgment.
• Experience in budget management, including financial planning and projecting, monitoring expenditures, and developing budgetary solutions.
• Demonstrated experience with technology and software programs, including MS Suite (current version).

Bachelor’s degree AND five years related library experience; OR nine years related, progressively responsible library experience; OR any equivalent combination of experience, training and/or education approved by Human Resources.

• Previous experience and working knowledge of issues pertaining to circulation and specialized library areas such as Fine Arts, Music, Health Sciences, Special Collections, and Archives.
• Demonstrated experience and proficiency in process improvement, cost and systems analysis, and qualitative and quantitative data collection and analysis.
• Experience with systems thinking and analysis, including depth of skill in multiple library systems with ability to assess and compare capabilities of competing products and designs
• Experience with issues pertaining to circulation and library code of conduct procedures.
• Project management experience.
• Experience searching library services platforms and record interpretation (e.g., Ex Libris Alma/Primo, Innovative Interfaces).

Krissandra McNeill
klmcneill@email.arizona.edu

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.