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Online Doc Reference Research Review 2016

by David Ward on Mon, Jul 17, 2017 at 11:40 am

Reference Research Review - 2016

An annual bibliography highlighting significant research articles relating to reference services, selected by the RSS Research and Statistics Committee.

 

Butler, K., & Byrd, J. (2016). Research Consultation Assessment: Perceptions of Students and Librarians. The Journal of Academic Librarianship, 42(1), 83–86.

Reference Research Review - 2016

An annual bibliography highlighting significant research articles relating to reference services, selected by the RSS Research and Statistics Committee.

 

Butler, K., & Byrd, J. (2016). Research Consultation Assessment: Perceptions of Students and Librarians. The Journal of Academic Librarianship, 42(1), 83–86.

https://doi.org/10.1016/j.acalib.2015.10.011

Both students and librarians evaluated a series of face-to-face research consultations. The study used convenience samples to recruit reference librarians, and had both students and librarians complete separate online surveys. The responses were analyzed using SPSS and cross tabulations. The results indicated that reference librarians frequently underestimate the effectiveness of their consultations.

 

Copenhaver, K., & Koclanes, A. (2016). Impact of web-scale discovery on reference inquiry. Reference Services Review, 44(3), 266–281

https://doi.org/10.1108/RSR-11-2015-0046

The authors assess reference service use before and after the implementation of a discovery service. Statistics including analysis using the Warner scale of question difficulty were compared, and showed a large overall drop in question volume after implementation. Lower difficulty questions declined the most, with the highest Warner scale questions slightly increasing. The study, while implemented at a single small college library, suggests that discovery services may help users answer easier questions themselves.

 

Dempsey, P. R. (2016). “Are you a computer?”: Opening exchanges in virtual reference shape the potential for teaching. College & Research Libraries, 77(4), 455 – 468.

https://doi.org/10.5860/crl.77.4.455

First impressions are important, and this researcher sought to prove that our initial patron exchange can make or break the virtual reference interview. Four-hundred and twelve chat transcripts were analyzed at two universities for the relationship between chat relational cues and duration and user satisfaction. This methodology can be replicated at the local level to improve virtual reference.

 

Folk, A. L. (2016). Academic reference and instruction librarians and Dweck’s Theories of Intelligence. College & Research Libraries, 77(3), 302–313.

https://doi.org/10.5860/crl.77.3.302

Perceptions often influence expectations. Dweck’s theory of incremental intelligence poses that intelligence is further developed as one learns. On the other hand, entity theory argues that intelligence is fixed and unchangeable. Folk surveyed 353 librarians across the United States to determine how librarians perceive their users’ intelligence - as incremental or fixed. Folk’s work is an excellent reminder to librarians to check their assumptions and beliefs in reference interactions.

 

Jackson, R., & Stacy-Bates, K. K. (2016). The Enduring Landscape of Online Subject Research Guides. Reference & User Services Quarterly, 55(3), 219–229.

http://dx.doi.org/10.5860/rusq.55n3.219

This article reports the results of two related studies: data collection on characteristics of online subject guides at academic ARL libraries, and a survey of heads of reference at the same group of libraries concerning policies and practices for writing, maintaining, and promoting subject guides. Results are compared to a similar investigation published in 2004. Observation of guides focused on numbers and types of web links included, timeliness and accuracy, and discoverability of guides from each library’s homepage. Survey questions included impact of guide quality on librarians’ evaluations, use of guide templates, and reasons for using or not using a guide management system such as LibGuides.

 

Jacoby, J., Ward, D., Avery, S., & Marcyk, E. (2016). The Value of Chat Reference Services: A Pilot Study. portal: Libraries and the Academy, 16(1), 109–129.

https://doi.org/10.1353/pla.2016.0013

Using a mixed-method approach, this study examines student, instructor, and librarian perceptions of chat reference interactions. Each group analyzed a chat transcript and participated in a focus group, interview, or survey to convey their observations (focus group and survey questions are included). Findings showed that students valued speed but were open to receiving instruction, while instructors and librarians focused on student learning. This article is of interest to anyone who does chat reference.

Leeder, C. (2016). Student misidentification of online genres. Library & Information Science Research, 38(2), 125–132.

https://doi.org/10.1016/j.lisr.2016.04.003

In this study, undergraduate students were presented with 15 online sources, and were asked to identify the genre each one represented (Blog, Book, Book review, Conference proceedings, Database, Encyclopedia, Magazine, Newspaper, Research report, Scholarly journal, Trade journal). Students were given definitions of the genres, and then asked to assign genre categories to a series of online sources. Results revealed that 60% of the identifications were incorrect. Students who had previous library instruction were more accurate in identifying genres. This study has implications for librarians seeking to guide users to resources that meet their needs.

Leeder, C., & Shah, C. (2016). Library research as collaborative information seeking. Library & Information Science Research, 38(3), 202–211.

https://doi.org/10.1016/j.lisr.2016.08.001

In light of the increased emphasis on collaborative work, this study focused on student library research behavior in the context of a communications course writing assignment, in which researchers compared an individual versus collaborative approach. This study used a pre-task questionnaire about search experience, search logs, and writing behavior. Results showed that students working individually showed better results for query effectiveness and relevance of sources, whereas students working collaboratively achieved greater information coverage.  Information from focus groups revealed that participants found library research to be time consuming, inefficient, frustrating, and restrictive. This study provides guidance for productively supporting collaborative work using library resources.

LeMire, S., Rutledge, L., & Brunvand, A. (2016). Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making. Reference & User Services Quarterly, 55(3), 230–238.

http://dx.doi.org/10.5860/rusq.55n3.230

This article describes the results of an extensive review of reference transactions from multiple service points at the University of Utah J. Willard Marriott Library. The review enabled librarians to better understand the types of questions asked at service points and resulted in a new set of codes for categorizing reference transactions that focus on recording the kinds of expertise needed to answer each question. A description of  the differences between this model and other scales for collecting reference questions is included. This method for reviewing reference transactions and developing new codes may be useful to other libraries interested in updating how they collect reference statistics.

Lux, V. J., & Rich, L. (2016). Can Student Assistants Effectively Provide Chat Reference Services? Student Transcripts vs. Librarian Transcripts. Internet Reference Services Quarterly, 21(3–4), 115–139.

http://dx.doi.org/10.1080/10875301.2016.1248585

To determine if undergraduate student information desk assistants were effectively staffing the library’s chat reference service, librarians at Bowling Green State University embarked on a chat transcript analysis project, comparing the performance of librarians to student assistants. Although student desk assistants generally did not perform as well as librarians, it was concluded that with a renewed emphasis on continual oversight and training, students were a very viable option for staffing a chat reference service.

Malik, M. (2016). Assessment of a Professional Development Program on Adult Learning Theory. portal: Libraries and the Academy, 16(1), 47–70.

https://dx.doi.org/10.1353/pla.2016.0007

Librarians at a small college library participated in a professional development opportunity on adult learning theory. The investigators in this study used qualitative research methods, analyzing pre- and post-reflective essays written by the librarians in the program. They discovered that adult learning theory has useful implications not only for reference and instruction of graduate students, but of undergraduates and faculty as well. The findings and research methods make this an especially interesting paper.

Mikkonen, A., & Vakkari, P. (2016). Finding fiction: Search moves and success in two online catalogs. Library & Information Science Research, 38(1), 60–68.

https://doi.org/10.1016/j.lisr.2016.01.006

Authors compare user behavior for fiction discovery using two contrasting types of library catalogs, one traditional catalog, and another that contained enhanced adult fiction metadata, cover images, virtual bookshelves, blurbs and book reviews. In both systems, users spent time entering queries, examining results, and looking at book pages when available.  Results indicate that users of both systems were effective, but that the metadata-enriched catalog offered more options for exploring without a specific author or title to use as a starting point, and more opportunities for serendipitous discovery. The authors identified several key techniques useful in finding fiction: known item searching, topical searching, books that are similar to other books, and open-ended browsing.

Nel, M. A., & Fourie, I. (2016). Information Behavior and Expectations of Veterinary Researchers and Their Requirements for Academic Library Services. The Journal of Academic Librarianship, 42(1), 44–54.

https://doi.org/10.1016/j.acalib.2015.10.007

The information needs and information seeking behavior of Veterinary Science faculty at the University of Pretoria were assessed.  Researchers utilized questionnaires, focus group interviews, and citation analysis.  Descriptive statistics and thematic analysis were utilized.  This study is relevant to any reference librarian serving veterinary researchers.

O’Toole, E., Barham, R., & Monahan, Jo. (2016). The Impact of Physically Embedded Librarianship on Academic Departments. portal: Libraries and the Academy, 16(3), 529–556.

https://doi.org/10.1353/pla.2016.0032

This study examines the effect on reference services of physically embedding subject librarians into academic departments. Using a natural experiment method, the investigators analyzed statistics from before and after this service change. Data showed a significant increase in reference and instructional transactions, in addition to opportunities for new collaborations. This paper proposes a new developmental model for embedded librarianship and offers intriguing information for librarians looking to revive their reference services.

Reiter, Lauren, Huffman, J. P. (2016). Yes Virginia, It Will Scale: Using Data to Personalize High-Volume Reference Interactions. The Journal of Academic Librarianship, 42(1), 21–26.

https://doi.org/10.1016/j.acalib.2015.09.011

This article investigates the scalability of individual reference consultations in large classes. Students in a Management class were given the option to meet with a librarian for an individual consultation before completing a project and participation rates were tracked.  This study will be of interest to any librarian considering providing consultations to large classes.

Shachaf, O., Aharony, N., & Baruchson, S. (2016). The effects of information overload on reference librarians. Library & Information Science Research, 38(4), 301–307.

https://doi.org/10.1016/j.lisr.2016.11.005

In an attempt to explore how librarians experience information overload, this study involved semi-structured interviews with fifteen academic reference librarians. The following coping strategies were identified: filtering, avoiding, satisficing, and selecting items from the top of the list. Though the sample was small, findings may be of interest to those who are training reference staff.

VanScoy, A. (2016). Making sense of professional work: Metaphors for reference and information service. Library & Information Science Research, 38(3), 243–249.

https://doi.org/10.1016/j.lisr.2016.08.003

This study examined the metaphors used by library professionals to talk about their work. Semi-structured interviews were conducted with 20 participants from multiple library environments. The researcher examined the data and identified and categorized the metaphors used to describe the reference and information service portion of their work. Common metaphors involved digging or hunting but others were also used: Navigation; Puzzle and mystery; Combat, competition, and heroic deeds; Talent and skill; Creation; Nurturing; Refuge or sanctuary; Machinery; Something spiritual and magical; and Addiction. The author suggests that reflecting on the attributes of these metaphors, professionals can increase their understanding of their practice.

 VanScoy, A., & Fontana, C. (2016). How reference and information service is studied: Research approaches and methods. Library & Information Science Research, 38(2), 94–100.

https://doi.org/10.1016/j.lisr.2016.04.002

In an effort to gain an overall picture of the types of research being done in the area of reference (RIS) work, the authors performed a content analysis of scholarly peer reviewed journal articles with headings of ‘Reference Services’ or ‘Reference Work,’ published in English language journals, from 2000-2009. After identifying the research studies, they were coded as qualitative, quantitative, or mix-method, and further assigned subcategories within each methodology.  Results were compared with library science (LIS) research overall. Results showed fewer empirical research studies relative to other LIS fields. Most RIS research is quantitative rather than qualitative. The authors note that survey questionnaires were most commonly used, and urge researchers in this area to consider broadening to other approaches and perspectives.

Wood, E., De Pasquale, D., Mueller, J. L., Archer, K., Zivcakova, L., Walkey, K., & Willoughby, T. (2016). Exploration of the Relative Contributions of Domain Knowledge and Search Expertise for Conducting Internet Searches. The Reference Librarian, 57(3), 182–204.

http://dx.doi.org/10.1080/02763877.2015.1122559

Domain knowledge and search expertise were studied to examine their impact on quality and type of search results. Participants were divided into four groups based on their combinations of these two skills and given search tasks. Findings noted that expert searchers with high domain knowledge performed best. High expertise was associated with more accurate sites, while high domain knowledge yielded more thorough sites. Implications include designing reference services to accommodate both sets of skills.

Yoo-Lee, E., Rhodes, T., & Peterson, G. M. (2016). Hispanics and public libraries: Assessing their health information seeking behaviors in the e-health environment. Reference Services Review, 44(2), 85–99.

https://doi.org/10.1108/RSR-02-2016-0015

This study examines health information seeking behaviors of Hispanics, with a focus on potential future roles for public libraries. A survey queried 26 Hispanics, as part of a convenience sample. Findings reported low use of public libraries, with medical information providers (e.g. doctors), websites, and resources like YouTube among the primary tools utilized. Suggested roles for public libraries include increasing outreach, providing information in Spanish, and focusing on patrons with lower income and/or education.

Zhang, T., Stonebraker, I., & Promann, M. (2016). Understanding library users’ preferences and expectations of online help. Reference Services Review, 44(3), 362–374.

https://doi.org/10.1108/RSR-12-2015-0054

Researchers studied preferences for receiving research help across a variety of formats. A survey was administered querying participants about past information-seeking behaviors and overall preferences for point-of-need help. Responses were mixed, with strong predilections for both synchronous services (e.g. chat) and self-paced guides (e.g. directions or guides). Conclusions suggest the need for a strong cross-channel reference presence to deliver online help to the broadest constituency.

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Online Doc Minutes Landing Page

by Cynthia Robin Levine on Thu, Jan 14, 2016 at 08:46 am

Use this as a landing page for uploading minutes.  Simply click on the Edit tab, then scroll down to Add File Attachments (below).  We will collect minutes here.

 

Online Doc 21st Annual Reference Research Forum (2015)

by Cynthia Robin Levine on Thu, Sep 24, 2015 at 09:28 am

21st Annual Reference Research Forum (2015)

The Research & Statistics Committee will be hosting the 21st Annual Reference Research Forum on Sunday, June 28, 2015 from 10:30-11:30 am in the Moscone Conference Center, room 2014 (W).  Come join us for our popular event!  We will have 3 wonderful speakers along with time for questions and answers. 

Information Behavior of Foreign-Born Students at Brooklyn College, City University of New York, Frans Albarillo

21st Annual Reference Research Forum (2015)

The Research & Statistics Committee will be hosting the 21st Annual Reference Research Forum on Sunday, June 28, 2015 from 10:30-11:30 am in the Moscone Conference Center, room 2014 (W).  Come join us for our popular event!  We will have 3 wonderful speakers along with time for questions and answers. 

Information Behavior of Foreign-Born Students at Brooklyn College, City University of New York, Frans Albarillo

This presentation reports the results of a survey of immigrant and international students at Brooklyn College, a large public liberal arts college with a diverse campus that serves many foreign-born and first-generation immigrant students. The survey gathers data on students in these communities to investigate common patterns and explore how these students experience the academic library with a focus on language and culture. This exploratory study was funded by a grant from the PSC CUNY and further developed at the 2014 inaugural Institute of Research Design in Librarianship.

Understanding the research needs of mid-level undergraduate students, Reed College, Marianne Colgrove and Annie Downey

How do sophomores and juniors learn to do independent research and what services, resources and curriculum strategies would help? As part of a larger Mellon-funded initiative, the Reed College Library and IT departments collaborated on a needs assessment in order to understand the gap between faculty and student perspectives on the research process. Using both focus group discussions and a student survey, the needs assessment showed that faculty characterize research as a complex, multi-faceted process and emphasize the importance of a researchable question that drives the process. Many students aren’t sure what faculty expect and often invest so much energy in gathering resources that they run out of time to conduct analysis and integrate their assignment into a unified whole. This study also exemplifies how IT and the library can collaborate to conduct a low-cost self-study that informs the development of new research curriculum and services.

 

Library as Endangered Species in the Information Ecosystem, Borough of Manhattan Community College, Jean Amaral

When students and faculty need information, where do they go? A year-long ethnographic study at an urban community college suggests it may be anywhere but the library. Amaral will present the results of this study, which call for engaging in a creative reassessment of library services in community colleges.

 

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Online Doc 2014-2015 Committee Roster

by Cynthia Robin Levine on Wed, Aug 12, 2015 at 01:59 pm

Ms. Ava Marie Brillat (Chair, July 1, 2014, to June 30, 2015)
Amanda Lea Breu (Member, July 1, 2014, to June 30, 2016)
Ms. Ava Marie Brillat (Member, July 1, 2013, to June 30, 2015)
Mrs. Lisa Antonia Campbell (Member, July 1, 2013, to June 30, 2015)
Cindy L. Craig (Member, July 1, 2014, to June 30, 2016)
Ryan B. Johnson (Member, July 1, 2013, to June 30, 2015)
Ms. Elizabeth A. Kocevar-Weidinger (Member, July 1, 2014, to June 30, 2016)

Ms. Ava Marie Brillat (Chair, July 1, 2014, to June 30, 2015)
Amanda Lea Breu (Member, July 1, 2014, to June 30, 2016)
Ms. Ava Marie Brillat (Member, July 1, 2013, to June 30, 2015)
Mrs. Lisa Antonia Campbell (Member, July 1, 2013, to June 30, 2015)
Cindy L. Craig (Member, July 1, 2014, to June 30, 2016)
Ryan B. Johnson (Member, July 1, 2013, to June 30, 2015)
Ms. Elizabeth A. Kocevar-Weidinger (Member, July 1, 2014, to June 30, 2016)
Ms. Shu Qian (Member, July 1, 2013, to June 30, 2015)
David Ward (Member, July 1, 2014, to June 30, 2016)

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Online Doc RRR - 2009 - Annotations

by Cynthia Robin Levine on Fri, May 1, 2015 at 02:45 pm

Reference Research Review : 2009

An annual bibliography highlighting selected works in the reference literature.

Items selected and annotated by members of the American Library Association, RUSA/RSS Research & Statistics Committee (2009-2010).

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Armstrong, A. R. (2009). Student perceptions of federated searching vs single database searching. Reference Services Review, 37, 291-303. doi: 10.1108/00907320910982785

Reference Research Review : 2009

An annual bibliography highlighting selected works in the reference literature.

Items selected and annotated by members of the American Library Association, RUSA/RSS Research & Statistics Committee (2009-2010).

--

Armstrong, A. R. (2009). Student perceptions of federated searching vs single database searching. Reference Services Review, 37, 291-303. doi: 10.1108/00907320910982785

This study compared searches in a federated search tool and a single database based on ease of use, perceived relevancy of results, and user preferences. Two sections of college English students completed work sheets designed to elicit information on the above. Fifteen of the 31 student searchers reported that both tools were easy to use and many students were satisfied with their results. These reports suggest that librarians consider teaching students to search in both environments.

Attebury, R., Sprague, N., & Young, N. J. (2009). A decade of personalized research assistance. Reference Services Review, 37, 207-220. doi: 10.1108/00907320910957233

A 10-year longitudinal study tracked information about a library’s Research Assistance Program (RAP), in areas such as usage patterns, investment of librarians’ time, and types of assignments and sources involved in RAP sessions. Data was extracted from the forms completed by students for each session. Academic libraries considering instituting a consultation service, or wanting to benchmark an existing service, will find the data on user demographics (e.g., gender and academic discipline) useful.

Breitbach, W., Mallard, M., & Sage, R. (2009). Using Meebo’s embedded IM for academic reference services: A case study. Reference Services Review, 37, 83-98. doi: 10.1108/00907320910935011

An examination of responses to  virtual reference questions over three semesters in a university library was conducted to test the legitimacy of developing an embedded virtual reference (VR) service. The investigators gathered data using LibStats, an Open Source product. Their analysis showed that embedding Meebo increased usage of VR services, particularly requests for assistance with research. Librarians and staff surveyed on Meebo reacted positively. The findings support the use of free software as a viable alternative to commercial products.

Duke, L. M., MacDonald, J. B., & Trimble, C. S. (2009). Collaboration between marketing students and the library: An experiential learning project to promote reference services. College & Research Libraries, 70, 109-121.

Librarians at Illinois Wesleyan University collaborated with marketing classes to investigate how best to promote reference services to students. The classes, working closely with the library’s marketing team, designed surveys on student knowledge/use of reference services and student research habits. The results of this survey inspired the library to reconfigure the information desk and to offer IM reference. The authors also emphasized that librarians should seek student input for any conversation about (re)designing and promoting library services.

Eakin, L. & Pomerantz, J. (2009). Virtual reference, real money: Modeling costs in virtual reference Services. portal: Libraries and the Academy, 9, 133-164. doi: 10.1353/pla.0.0035

As libraries face budget cuts and look to show return on investment, there is an increased need for tools to analyze the costs of services. This study created a model of the costs to individual libraries of collaborative virtual reference services accommodating various modeling types, as well as many of the relevant contributing costs to the overall budget. Costs can be determined for a start-up service or a service that has already been implemented.

Feldmann, L. M. (2009). Information desk referrals: Implementing an office statistics database. College & Research Libraries, 70, 133-140.

Colorado State University Libraries designed a statistics database to track referrals from an information desk created to replace the reference desk.  The input form and the data recording guidelines were provided. Results indicate a very small percentage of information desk questions are referred, much lower than in previous studies. The librarians plan to use the data to assess the referral model of reference and to provide information on popular research topics and busy periods of the semester.

Fuller, K., Livingston, J., Brown, S. W., Cowan, S., Wood, T., & Porter, L. (2009). Making unmediated access to e-resources a reality: Creating a usable ERM interface. Reference and User Services Quarterly, 48, 287-301. Retrieved from http://www.rusq.org

The authors focused on how to best make the library’s electronic resources available so that patrons can locate them easily.  The library’s existing electronic interface was reviewed through the analysis of query logs and a usability study was then conducted.  The study concluded that even well designed Web sites, while intuitive to librarians, were not so to users, and that user feedback was critical to designing Web sites that made user access to electronic resources easy.

Gronemyer, K., & Deitering, A. (2009). “I don’t think it’s harder, just that it’s different”: Librarians’ attitudes about instruction in the virtual reference environment. Reference Services Review, 37, 421-434. doi: 10.1108/00907320911007029

A sampling of librarians was administered an online survey asking them to react to statements on instruction in virtual reference (VR) transactions. Cross tabulation of responses did not support the hypotheses that attitudes toward complex transactions would relate negatively to VR or that regular use of IM would relate positively to VR. Although limited in reach, the study opens the door to examining broader implications such as how VR shifts the control over a transaction away from the librarian.

Hahn, J. (2009). On the remediation of Wikipedia to the iPod. Reference Services Review, 37, 272-285. doi: 10.1108/00907320910982767

The usability of mobile devices for finding information was examined by documenting the searches of three undergraduate students throughout a semester. The students received Wikipedia iPods programmed to record the search queries and titles of articles found. Logs were downloaded and analyzed. Two of the students completed Internet-based surveys (copy included) reporting their opinions on factors such as efficiency, use of information, and satisfaction with search results and the device. The study provides a model for future research.

Imler, B., & Hall, R. A. (2009). Full-text articles: Faculty perceptions, student use, and citation abuse. Reference Services Review, 37, 65-72. doi: 10.1108/00907320910935002

Perceptions of faculty on the use of full-text articles retrieved from print vs online sources were compared to reports from their students on the sources used using a survey designed for both faculty and students. Responses to a student survey (not included) showed whether students used print or online sources most.  Faculty were asked to what degree they use online sources and were asked to report on the citing of online sources in their students' papers.

Liu, G., and Winn, D.  (2009).  Chinese graduate students and the Canadian academic library: A user study at the University of Windsor.  The Journal of Academic Librarianship, 35, 565-573. doi: 10.1016/j.acalib.2009.08.001

This paper described a research study at the University of Windsor (Canada) exploring the use of academic libraries and services by Chinese graduate students.  The authors employed qualitative research methods involving twelve graduate students who had completed their initial or subsequent degrees in Chinese universities but are now studying at this Canadian university.  A number of common themes were described which could be extremely useful in reference services, especially with the upsurge in Chinese students in Canadia and the United States.

Luo, L. (2009). Effective training for chat reference personnel: An exploratory study.  Library & Information Science Research, 31, 210-224. doi: 10.1016/j.lisr.2009.04.004

Luo examined which training techniques are effective for chat reference. 286 chat reference providers responded to a survey rating the effectiveness of different techniques. The questions asked in the survey were included.  Contextual information, such as length of experience with chat reference, was also gathered, to correlate effective training techniques with these variables.  Results show the most effective training techniques for chat reference.

Lyons, C.  (2009).  Are we covering our own backyards?:  An analysis of local research guides created by academic business librarians.  The Journal of Academic Librarianship, 35, 421-430. doi: 10.1016/j.acalib.2009.06.002

Lyons made a good argument for librarians to create user guides to community information for users.  He checked websites of 70 business schools ranked highly by the Wall Street Journal and U.S. News and World Report.  After examining schools for local resources guides, he then analyzed the guides using criteria such as numbers of links, inclusion of local, state and national resources, and categories of the resources found.  Since the use of library guides seems only to be increasing with the use of such software as LibGuides, this article is important for pointing out a possible gap in reference guides.

Maness, J. M., Naper, S., & Chaudhuri, J. (2009). The good, the bad, but mostly the ugly: Adherence to RUSA guidelines during encounters with inappropriate behavior online. Reference and User Services Quarterly, 49, 151-162. Retrieved from http://www.rusq.org

This study examined whether librarians who adhere to the RUSA guidelines for behavioral performance when dealing with patrons mitigate rude or inappropriate behavior.  Chat transcripts were analyzed and coded to determine whether the librarians observed the RUSA guidelines or not, and the analysis then focused on the patron behavior.  The study found a low level of adherence to RUSA guidelines and suggested that the development of specific behavior guidelines for reference librarians may be necessary.

Martin, J. L. (2009). Course instructor perceptions of computer-generated bibliographic citations. Reference Services Review, 37, 304-312. doi: 10.1108/00907320910982794

Familiarity with citation management software among faculty and their evaluation of citations in student papers were the foci of this study. Using a survey and descriptive statistics, the author found that respondents (9.6 percent of faculty) were not familiar with computer-generated bibliographic tools, and they count errors in bibliographic citations against a student’s grade. Understanding how faculty evaluate bibliographies helps librarians teaching research skills, and programs that automate the compilation of bibliographies are part of that teaching responsibility.

McClure, R., & Clink, K. (2009). How do you know that?: An investigation of student research practices in the digital age. portal: Libraries and the Academy, 9, 115-132. doi: 10.1353/pla.0.0033

The authors examined the type of sources used in 100 English composition research essays. In addition to replicating previous studies, the authors examined sources used as they relate to timeliness, authority, and bias. The article also presented the results of focus groups with faculty and students. While students seemed to be most comfortable with the concept of timeliness, there is a need for assistance in understanding the concepts of authority and bias.

Meert, D. L., & Given, L. M. (2009). Measuring quality in chat reference consortia: A comparative analysis of responses to users’ queries. College & Research Libraries, 70, 71-84.

The authors studied the quality of consortia chat reference services at the University of Alberta Libraries. The investigators compared the quality of service provided by local librarians versus consortia staff, through analysis of whether the response met reference standards, and whether the question was answered in real time. The study found that local librarians performed better than the consortia staff, but the authors suggest that consortia staff performance could be improved through provision of better information about the Alberta library and campus.

Meserve, H. C., Belanger, S. E., Bowlby, J., & Rosenblum, L. (2009). Developing a model for reference research statistics: Applying the “Warner Model” of reference question classification to streamline research services. Reference and User Services Quarterly, 48, 247-258. Retrieved from http://www.rusq.org

This study looked at how to best classify patron transactions in order to better provide reference services.   Staff at each service point in the library collected and categorized data using a form developed for the study based on the Warner Model for classifying reference questions. The study concluded that this was an effective method for collecting statistics, evaluating the effectiveness of services, and can allow the library to make better decisions regarding staffing levels.

Moradi, I., & Hariri, N. (2009). A survey of Iranian academic reference services in terms of librarians’ discipline: Suggesting an organizational structure. Reference Services Review, 37, 355-362. doi: 10.1108/00907320910982839

To test whether a reference librarian’s discipline (or MLS) affects performance in various services, 75 librarians from 33 branches of the Islamic Azad Universities completed surveys. Using chi square analyses, the authors found differences in service delivery between librarians with an LIS degree and those with a non-LIS degree. In the Iranian model of reference, indexing, abstracting, and document delivery are included as reference services, so these findings are particular to that definition of reference.

Osareh, F., Bigdeli, Z., Mansouri, A., & Khasseh, A. A. (2009). A digital reference desk for the National Library of Iran: A prototype based on content analysis of the digital reference desks of the world’s national libraries. Reference Services Review, 37, 221-233. doi: 10.1108/00907320910957242

In an effort to develop an optimal digital reference desk (DRD) for the National Library of Iran, the content features of DRDs available on the Internet in English representing 33 national libraries were analyzed. The features extracted from the content analysis were cross-referenced with features identified as important to a DRD by a group of Iranian specialists. Agreement between the specialists and the DRD content analysis was less than 50 percent. The findings accentuate the need for user-centered design in DRD development. Tables include lists of all content features.

Puente, M. A., Gray, L., & Agnew, S. (2009). The expanding library wall: Outreach to the University of Tennessee’s multicultural/international student population. Reference Services Review, 37, 30-43. doi: 10.1108/00907320910934977

Librarians examined library use patterns of students, faculty, and staff affiliated with their university’s intercultural/international student centers. An online survey presented questions on research behavior and interest in outreach services, such as library instruction at the student centers and foreign-language library materials. The instrument (not included) was patterned after the Scott Walter survey used at the University of Washington. The study validated Walter’s survey as a method for gathering data on information-seeking behavior in minority students.

Rieger, O. Y. (2009). Search engine use behavior of students and faculty: User perceptions and implications for future research. First Monday, 14. Retrieved from http://firstmonday.org

The author examined search engine usage by faculty and students for research and study purposes. The various testing methods looked for differences and similarities in search engine usage levels and usage types.  The study methods found high levels of satisfaction and usage of search engines among faculty, graduate students, and undergraduates. Variance occurred in usage types between faculty and graduate students and undergraduate students. The study allowed for an examination of user preferences and planning and design for future systems.

Richardson Jr., J. (2009). Good models of reference service transactions: Applying quantitative concepts to generate nine characteristic attributes of soundness. The Reference Librarian, 50, 159–177. doi: 10.1080/02763870902756005

The authors sought to develop a structured vocabulary and assessment methods for building common quantitative models for analyzing and discussing research about the reference transaction.  Models in five disciplines were analyzed, and a rubric of characteristics of good and bad models developed.  Nine qualitative terminological attributes of good models were then applied to three models of reference transaction analysis.  The article presents useful criteria and methodology for choosing, developing, and assessing standardized models for reference research.

Stamatoplos, A. (2009). The role of academic libraries in mentored undergraduate research: A model of engagement in the academic community. College & Research Libraries, 70, 235-249.

This study defined and characterized independent undergraduate research, as distinct from course-related undergraduate research. The author also offers a case study of one library’s involvement in undergraduate research on its campus, and provides recommendations for other libraries interested in engaging with this part of their community.

Strothmann, M., McCain, C., & Scrivener, L. (2009). “Ask a Librarian” pages as reference gateways to academic libraries. The Reference Librarian, 50, 259–275. doi: 10.1080/02763870902873289

The authors analyzed reference assistance web sites for a variety of ARL libraries to determine common characteristics, and specifically how different modes of reference service are promoted through these sites.   The study examined 111 of 123 ARL member libraries’ web sites, and documented which of seven types of information were present on each site.   In particular, the authors focused on whether online modes of reference are promoted more frequently than walk-up services.  The research is a useful examination of how libraries present and conceptualize their reference services online, and has useful implications for reference service marketing.

Walters, W. H. (2009). Google scholar search performance: Comparative recall and precision. portal: Libraries and the Academy, 9, 5-24. doi: 10.1353/pla.0.0034

In this article, Walters compared search results of Google Scholar and of 11 bibliographic databases in the field of later-life migration focusing on their recall and precision. Using 155 known articles, the author evaluated the tools on recall—how well the databases retrieved relevant articles—and precision—how well relevant articles were located and irrelevant articles excluded. For the subject of later-life migration, Google Scholar had the highest recall but lower precision than several of the databases.

Wan, G., Clark, D., Fullerton, J., Macmillan, G., Reddy, D. E., Stephens, J. & Xiao, D. (2009). Key issues surrounding virtual chat reference model: A case study. Reference Services Review, 37, 73-82. doi: 10.1108/00907320910937299

A content analysis of a random sampling of chat transcripts from a two-year period at a university library revealed that subject experts are rarely needed to field questions (only 10 percent of chat questions); co-browsing is important (used in 38 percent of sampled chats); and that peak usage of chat sessions was consistent across time. The study identified major variables related to the management of virtual reference services and a method for measuring those variables.

West, K., & Williamson J. (2009). Wikipedia: Friend or foe? Reference Services Review, 37, 260-271. doi: 10.1108/00907320910982758

The credibility of Wikipedia as a reference tool was tested through a critical evaluation of 106 randomly-selected articles. Articles were rated using a 7-point scale applied to five factors: accuracy, completeness, objectivity, presentation, and overall quality. No factor received a score below 4, however, the raters concluded that inconsistency in quality and coverage is the main drawback of Wikipedia. The article gives librarians concise guidelines for judging any article in Wikipedia.

Xu, C., Ouyang, F., & Chu, H.  (2009).  The academic library meets Web 2.0:  Applications and implications.  The Journal of Academic Librarianship, 35, 324-331. doi: 10.1016/j.acalib.2009.04.003

The authors in this study attempted to determine what types of Web 2.0 applications were being used in academic libraries and for what purposes; they also presented a "conceptual model" of academic library use of Web 2.0 applications.  They checked the websites of  81 library websites at institutions in New York state to determine what types of Web 2.0 applications were being used and for what purposes.  They then analyzed what applications were being used most often and what applications were being used in conjunction with other Web 2.0 applications.  Based on the results of this study, the authors presented their model of Web 2.0 use.  Since many of these applications center around reference services, and since librarians are being challenged to implement services that will attract our younger users, this article is helpful in informing librarians to use these technologies to improve our services.

 

 

 

 

 

 

 

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Online Doc 2013-2014 Roster

by Cynthia Robin Levine on Mon, Jun 9, 2014 at 02:39 pm

Ms. Ava Marie Brillat (Chair, July 1, 2013, to June 30, 2014)
Ms. Ava Marie Brillat (Member, July 1, 2013, to June 30, 2015)
Ms. Ava Marie Brillat (Member, July 1, 2012, to June 30, 2014)
Lisa Antonia Campbell (Member, July 1, 2013, to June 30, 2015)
Cindy L. Craig (Member, July 1, 2012, to June 30, 2014)
Ryan B. Johnson (Member, July 1, 2013, to June 30, 2015)
Sarah L. Naper (Member, July 1, 2012, to June 30, 2014)

Ms. Ava Marie Brillat (Chair, July 1, 2013, to June 30, 2014)
Ms. Ava Marie Brillat (Member, July 1, 2013, to June 30, 2015)
Ms. Ava Marie Brillat (Member, July 1, 2012, to June 30, 2014)
Lisa Antonia Campbell (Member, July 1, 2013, to June 30, 2015)
Cindy L. Craig (Member, July 1, 2012, to June 30, 2014)
Ryan B. Johnson (Member, July 1, 2013, to June 30, 2015)
Sarah L. Naper (Member, July 1, 2012, to June 30, 2014)
Dr. Anita Ondrusek (Member, July 1, 2012, to June 30, 2014)
Ms. Shu Qian (Member, July 1, 2013, to June 30, 2015)

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Online Doc Summary of Current Activities and Goals

by Lynda Duke on Mon, Apr 8, 2013 at 10:10 pm

Summary of Activities

Summary of Activities

Over the 2011-2012 year, the Research and Statistics Committee solicited and selected proposals for the 18th Annual Reference Research Forum. The committee selected three proposals.  This year’s forum included Lili Luo presenting “Best Practices of Text Reference Service: A Synergistic View,” Susan Gardner Archambault and Kenneth Simon presenting “Apples and Oranges: Lessons from a Usability Study of Two Library FAQ Web Sites,” and Alison Graber, Alison Hicks, Caroline Sinkinson, and Stephanie Alexander presenting “Research Assistance Interactions: Exploration of Users’ Motivation and Perceptions.”  The Forum was held Sunday, June 24 from 1:30-3:30 at the Anaheim Convention Center.

The committee also went through the literature to select exceptional articles detailing research in reference. The full Reference Research Review is available at http://connect.ala.org/node/180163.

The committee submitted a request for special funding to the RUSA Board in order to be able to award a grant for research to be presented at the Reference Research Forum in 2013.  This request was denied.

Goals

This year, the committee will solicit proposals for presentations at the 19th Annual Reference Research Forum. The committee will also cull through the reference literature to locate examples of quality research in reference to highlight in the annual Reference Research Review.

In addition, the committee is exploring the possibility of offering a discussion group at ALA Midwinter on the topic of how to conduct research on reference and/or offering a “research speed dating” type of event.  The intent is to give people the opportunity to talk about topics or projects they are interested in, receive feedback and develop connections with potential research partners.

Goals Update--10/10/12

The committee has posted the call for presentations for the Forum on several listervs. The deadline for proposals has been set for Monday, December 31, 2012. The committee will meet in early January to review and select the presentations. Because a number of committee members will not be attending the ALA MidWinter Conference the committee will hold a virtual meeting in January and no discussion group is planned for Midwinter.

 

Goals Update--4/8/13
The three presenters chosen for the 19th annual Reference Research Forum have confirmed their participation. The committee is currently selecting articles to annotate for the Reference Research Review.

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Online Doc RUSA RSS Research and Statistics Committee Roster 2012-2013

by Lynda Duke on Mon, Oct 22, 2012 at 03:34 pm

Lynda Duke lduke@iwu.edu Chair,

Anita Ondrusek alondrus@valdosta.edu

Cindy L. Craig clcraig@ufl.edu

Annie Epperson annie.epperson@unco.edu

Rebecca Jackson rjackson@iastate.edu

Cynthia A. Johnson cynthiaj@uci.edu

Lisa Campbell lacamp@umich.edu

Lynda Duke lduke@iwu.edu Chair,

Anita Ondrusek alondrus@valdosta.edu

Cindy L. Craig clcraig@ufl.edu

Annie Epperson annie.epperson@unco.edu

Rebecca Jackson rjackson@iastate.edu

Cynthia A. Johnson cynthiaj@uci.edu

Lisa Campbell lacamp@umich.edu

Sarah L. Naper sarah.naper@gmail.com

Joseph E. Rawson josephrawson@yahoo.com

Ava Iuliano  aiuliano@fiu.edu

Qiana Johnson q-johnson@pobox.com

 

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Online Doc Summary of Current Activities and Goals

by Lynda Duke on Mon, Aug 13, 2012 at 12:21 pm

Summary of Activities

Summary of Activities

Over the 2011-2012 year, the Research and Statistics Committee solicited and selected proposals for the 18th Annual Reference Research Forum. The committee selected three proposals.  This year’s forum included Lili Luo presenting “Best Practices of Text Reference Service: A Synergistic View,” Susan Gardner Archambault and Kenneth Simon presenting “Apples and Oranges: Lessons from a Usability Study of Two Library FAQ Web Sites,” and Alison Graber, Alison Hicks, Caroline Sinkinson, and Stephanie Alexander presenting “Research Assistance Interactions: Exploration of Users’ Motivation and Perceptions.”  The Forum was held Sunday, June 24 from 1:30-3:30 at the Anaheim Convention Center.

The committee also went through the literature to select exceptional articles detailing research in reference. The full Reference Research Review is available at http://connect.ala.org/node/180163.

The committee submitted a request for special funding to the RUSA Board in order to be able to award a grant for research to be presented at the Reference Research Forum in 2013.  This request was denied.

Goals

This year, the committee will solicit proposals for presentations at the 19th Annual Reference Research Forum. The committee will also cull through the reference literature to locate examples of quality research in reference to highlight in the annual Reference Research Review.

In addition, the committee is exploring the possibility of offering a discussion group at ALA Midwinter on the topic of how to conduct research on reference and/or offering a “research speed dating” type of event.  The intent is to give people the opportunity to talk about topics or projects they are interested in, receive feedback and develop connections with potential research partners.

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Pages

To collect, analyze, and disseminate information on current research needs and statistical procedures in the fields of reference and information services; to sponsor an annual Reference Research Forum.

 

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