RUSA RSS Research and Statistics Committee (Reference Services Section) Committee
I hope you had a restful break! I apologize for being out of touch but I have been transitioning to my new job. Unfortunately, my moving has put me a little behind schedule. I have received the applications for the Research Forum and I'll have them posted to ALA Connect shortly. I'll let you know when they have been posted and I'll give everyone a few weeks to review and rank the applications. Since I haven't been able to post the proposals yet, let's move back our virtual meeting until everyone has had a chance to review the proposals first. Once I've posted the proposals, I'll send out a Doodle poll to re-schedule our January 15th meeting. Again, I apologize for the set back and I appreciate your patience with me! In the meantime, please feel free to update your address books with my new contact information.
Just as an FYI, after we have chosen our presenters, we'll start work on the Reference Research Review for 2014, which will be our last project for this year, outside of hosting the actual Reference Research Forum during the Annual. We'll pick which journals we would like to review for the past year and select relevant research articles to be included in the Review. I'll have more details to come as soon as we've confirmed our presenters. Thank you so much and I'll be in touch in the next few days once I've posted the proposals!
Ava M. Brillat, MLIS
English, Classics, & Theatre Arts Librarian
University of Miami
Just a reminder to please post a call for proposals by December 12th and another on December 22nd. By December 29th, I should have all the proposals in and I’ll post them to ALA Connect after removing all the personal information. Please encourage your colleagues to submit proposals. Right now, we need to drum up interest. We still have only a few proposals. As a reminder, here are the listservs:
- BRASS-L Lisa
- HISTORY-L Ava
- JESS Ava
- LARGE-PSD Ava
- LIBREF-L David
- MARS-L Shu
- NMRT-L Shu
- PUBLIB-L Lisa
- RSS-L Liz
- RUSA-L David
- ili-L Ryan
- EBSS Psychology Ava
- Suggestions? DIG_REF-L: David; ULS and InfoCommons: Ryan; Collib and Community College Listserv: Liz;
Also, we have a virtual meeting scheduled for January 15th at 10 am EST.
Ava M. Iuliano Brillat
Instructional Design Librarian
Florida International University
Green Library 236C
11200 SW 8th Street
Miami, FL 33165
I hope everyone had a great holiday with good food and quality time with family and friends! We’re coming in at the home stretch for proposals! We’ll be posting two announcements this month. Please post one by December 12th and another on December 22nd. By December 29th, I should have all the proposals in and I’ll post them to ALA Connect after removing all the personal information. Please encourage your colleagues to submit proposals. At the moment, we have very few submissions.
Just as a reminder, we have a virtual meeting scheduled for January 15th at 10 am EST. Also, I’ll be leaving FIU on January 2nd and going to the University of Miami on January 8th, so you’ll be getting emails from my new email address in January. Thank you so much for your work on this committee!!
Ava M. Iuliano Brillat
Instructional Design Librarian
Florida International University
Green Library 236C
11200 SW 8th Street
Miami, FL 33165
Our goals for this year are so far unchanged. For 2014-2015, the Research & Statistics Committee will complete the following goals:
1. Solicit and review presentations for the Annual Reference Research Forum to be hosted at the 2015 ALA Annual Conference. The committee will select 3 presentations to be included at the forum during a double-blind process.
2. Review annotations from the previous year and select publications to be included in the 2014 Reference Research Review, which will be distributed online.
Thank you for all your hard work!
Ava Brillat, Chair
Thank you so much for your speedy responses! It looks like most of us should be able to meet virtually on January 15th from 10 am -11:30 EST. I’ll send out an Outlook invitation, if you are using Outlook and would like it on your calendar. If not, please block that time off on your schedules. We’ll be discussing the proposals and selecting the speakers for the ALA Annual Reference Research Forum. We’ll be meeting online, either through Zoom or Join.me and I’ll give you more details as we get closer to the date. Thanks so much!
If you haven’t already, please post the announcement for proposals on your listervs before October 31st. Thank you!
Thank you so much for sending out the first round of announcements last month! Please send out another announcement before October 24th when you have a chance. In my introduction email, I mentioned that we will have a virtual Midwinter meeting and the time has come to schedule it. I have set up a Doodle poll to schedule. Please respond to the poll by next Friday, October 17th . I’ll pull all our availabilities together and send out a formal invitation. We will have received all of our proposals by December 31st and I would like to use our Midwinter virtual meeting to discuss final decisions for who we would like to invite as speakers to the RSS Reference Research Forum. You will have the proposals before then as well as a scoring rubric. I’ll have more information about the whole process as we get closer to the deadline for proposals. Thanks so much for your work so far! You’ve been great!
Here is some basic information on what the committee will be doing this year.
This year, our committee will solicit presentations, select presenters, and host the Annual Reference Research Forum during the ALA Annual in San Francisco, CA.
We will also compile the annual Reference Research Review for 2014, which will compile the previous year's best reference-related research.
Although the committee has communicated primarily via email, there will be a virtual Midwinter meeting in January. So far, all of our committee members have been key in soliciting presentations from various listservs. We've already had a few early submissions! More minutes will be available after our first virtual meeting.
The committee has reviewed and revised the call for proposals. We are currently soliciting proposals from various listservs and we will review the proposals in January.
Thank you so much! If you have any questions or comments, please feel free to email me at email@example.com.
This year, the Research & Statistics Committee hosted the 20th Annual Reference Research Forum on Sunday, June 29th at the Las Vegas Convention Center. After a double-blind review process, the committee selected 3 research teams to present their results. Ixchel Faniel, Lynn Connaway, and Kendra Parson from OCLC presented “Building Relationships for the Effective Development and Delivery of Research Data Services,” which related the results of in-depth interviews conducted with librarians on the topic of data management. Curt Friehs presented the survey results on the use of technology by college students gathered by himself and his research partner, Jason Kaloudis, in “College Student Tech Usage: A Recent Survey of Trends”. Finally, Jenny Bossaller and Guinevere Lawson presented their survey results of libraries and their involvement with the Affordable Care act, revealing interesting trends in “Libraries and the Affordable Care Act”. Each presentation garnered a number of interesting questions. The committee also reviewed and posted an annotated bibliography of articles relating to reference research for the Reference Research Review: 2013.
Here is our final copy of the Reference Research Review for 2013! I have also uploaded this bibliography as a word document. Feel free to contact me if you have any questions or suggestions! Thanks to the committee for working together and producing a beautiful bibliography!
Ava Iuliano Brillat, Chair
Reference Research Review: 2013
An annual bibliography highlighting selected works in the reference literature.
Items selected and annotated by members of the American Library Association, RUSA/RSS Research & Statistics Committee (2013-2014)
Bonnet, J. L., & McAlexander, B. (2013). First impressions and the reference encounter: The influence of affect and clothing on librarian approachability. The Journal of Academic Librarianship, 39(4), 335-346. doi:10.1016/j.acalib.2012.11.025
This article focuses on the appearance and behaviors of reference librarians at the desk in order to determine the impact on patrons’ judgment of approachability. The details of the methodology and the analysis are included. By using an image-rating study, the authors focus on attire and nonverbal cues in more detail that previous studies and conclude that behaviors do impact one’s image of approachability.
Bishop, B. W., & Bartlett, J. A. (2013). Where do we go here? Informing academic library staffing through reference transaction analysis. College & Research Libraries, 74(5), 489-500. Retrieved from http://crl.acrl.org/content/74/5/489.full.pdf+html
Bishop and Bartlett use content analysis of reference transactions to analyze the places where questions are asked. Findings provide guidance in optimizing staffing and informing mobile library app development.
Gottfried, J. C. (2013). The plugged-in reference librarian: Who do we think we are? The Reference Librarian, 54(4), 308-319. doi:10.1080/02763877.2013.767766
This study explores whether the increased availability of technology in libraries has increased demand for reference librarians with technological knowledge and proficiency. The author reviewed job postings from 1999 and 2011, randomly selecting 80 from each year and coding them for technology-related variables. Though the study results were mixed, they will interest librarians seeking or hiring for reference positions.
Graber, A., Alexander, S., Bresnahan, M., & Gerke, J. (2013). Evaluating reference data accuracy: A mixed methods study. Reference Services Review, 41(2), 298-312. doi:10.1108/00907321311326237
This article focuses on the data entry behaviors of reference staff related to gathering reference service statistics. The authors utilized a mixed-method approach, ultimately identifying 6 types of data entry behaviors. The survey tool is not included. Reference librarians and administrators will benefit from the discussion of how accuracy of data-gathering is effected by data gathering behaviors, although further study is recommended.
Ishimura, Y. (2013). Information behavior and Japanese students: How can an understanding of the research process lead to better information literacy? Public Services Quarterly, 9(1), 20–33. doi:10.1080/15228959.2013.758977
The author investigated the factors involved in international students’ information behavior to provide insight on how librarians can better serve the diverse populations in colleges. Data collection methods: 1) research portfolios, 2) in-depth interviews, and 3) flowcharts. The major identified factors are 1) assignment guidelines, 2) interaction with domestic students, 3) past learning and personal interests, and 4) time allocation. Librarians can collaborate with professors to design assignment guidelines, and help international students pair with domestic in mentoring relationship during research process.
Kessler, J. (2013). Use it or lose It! Results of a use study of the print sources in an academic library reference collection. The Reference Librarian, 54(1), 61-72. doi:10.1080/02763877.2013.738120
During the Fall 2010 semester, an academic library examined the use of a 26,000 volume print reference collection and found a use rate of 7.1%. Reference books were collected from multiple study areas and collection points and scanned prior to re-shelving. The author’s discussion of data collection methods, comparable studies, and results provides useful information on print reference collection management and calls into question their future.
Li, P. (2013). Effect of distance education on reference and instructional services in academic libraries. Internet Reference Services Quarterly, 18(1), 77-96. doi:10.1080/10875301.2013.804018
This article is a literature review that explores how distance education impacts reference services. The author conducts a thorough review of scholarly literation on the connection between distance education and reference. Due to the variety of factors, the author concludes that reference librarians must be continually adaptable in order to meet patrons’ needs. This is an excellent article for reference librarians wishing for an overview of distance learning and reference services.
Luo, L., & Weak, E. (2013). Text reference service: Teens' perception and use. Library & Information Science Research, 35(1), 14-23. doi:10.1016/j.lisr.2012.03.002
In this article, the authors use focus groups to discuss text reference service perceptions with teen library users. In the discussion of the results, the authors provide clear and practical guidelines for proving text reference services to teens, including outreach practices as well as programmatic suggestions. Reference librarians interested in providing text reference service to teenagers will benefit from the insights gathered in the focus groups.
Magi, T. J., & Mardeusz, P. E. (2013). Why some students continue to value individual, face-to-face research consultations in a technology-rich world. College & Research Libraries, 74(6), 605-618. Retrieved from http://crl.acrl.org/content/74/6/605.full.pdf+html
This exploratory investigation provides insight into student views about the content and value of individual research consultations. The qualitative study includes descriptive statistics and content analysis of open-ended survey questions completed by students after participating in a research consultation. Study results support the research consultation as a rich opportunity to deeply engage with research, an important component of the reference service mix.
McClure, H., & Bravender, P. (2013). Regarding reference in an academic library. Reference & User Services Quarterly, 52(4), 302-308. doi:10.5860/rusq.52n4.302
The authors share the results of an analysis of reference statistics to determine the impact of moving from multiple services points to a single service point. The article focuses statistics gathered in LibStats from 7 semesters, during which a variety of reference models were tested. Although the number of directional and ready-reference questions fluctuated depending on the desk model, the authors found that the number of true reference questions remained constant, regardless of model.
Meredith, W. (2013). Web-scale search and virtual reference service: How Summon is impacting reference question complexity and reference service delivery. Internet Reference Services Quarterly, 18(1), 1-13. doi:10.1080/10875301.2013.803005
Using the READ scale, the author compares results before and after his library adopted a discovery system. Reference questions received by email were coded and used in a custom-made Access database for analysis. The author found that, although simple location requests had gone down, the implementation of Summon did not change the sophistication of reference questions received. Reference librarians trying to determine the impact of discovery systems on reference services will find this article helpful.
Miles, D. B. (2013). Shall we get rid of the reference desk? Reference & User Services Quarterly, 52(4), 320-333. doi:10.5860/rusq.52n4.320
This article reveals that the majority of academic still use the reference desk model staffed by reference librarians. After analyzing reference stats at his own library, the author conducted a survey of academic libraries to discover what reference models were in use. Survey questions are included and the discussion reveals that the majority of mid-sized academic libraries using the reference desk model did not report a decrease in reference questions. For academic libraries considering changing reference models, this article provides an excellent overview of the factors to consider, as there is no clear answer.
Owens, T. M. (2013). Communication, face saving, and anxiety at an academic library's virtual reference service. Internet Reference Services Quarterly, 18(2), 139-168. doi:10.1080/10875301.2013.809043
This article explores communication in archival chat transcripts for evidence of deference and rapport building. By using a combination of tools in previous studies of rapport building, the author analyzes transcripts and provides an in-depth discussion of the nuances of ‘face saving’ or deflection and deference. Ultimately, results showed that rapport building on behalf of librarians increases the comfort level of patrons, who may in turn ask more questions. Reference librarians looking to understand library anxiety in virtual reference service will benefit from the concepts discussed.
Radford, M. L., & Connaway, L. S. (2013). Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference. Library & Information Science Research, 35(1), 2-13. doi:10.1016/j.lisr.2012.08.001
By conducting a longitudinal study of chat transcripts, the authors reveal trends in query type and accuracy in live chat reference. Building on their previous analysis of Question Point chat transcripts, Radford and Connaway analyzed a second set of transcripts from a later period and have compared the results of these studies to discover changes. Interesting trends reveal include an increase in ready reference questions as well as an increase in procedural questions while at the same time revealing a decrease in subject-specific reference queries. All libraries considering changes to their virtual reference service will benefit from reading the results of this in-depth study.
Richardson, R., Vance, C., Price, E., & Henry, J. (2013). A mightier pin: Creating a credible reference library on Pinterest at Murray State University. Internet Reference Services Quarterly, 18(3-4), 247-264. doi:10.1080/10875301.2013.849319
The authors explore the use of Pinterest to augment reference service in a case study of Murray State University. In this instance, reference librarians pinned open access reference items to Pinterest boards, utilizing the social media site as a reference resource and created a set of guidelines to govern analysis. This case study reveals that it is possible to use social media sites to build reference-related tools. Libraries looking to explore Pinterest will definitely benefit from this article’s discussion and results.
Ryan, M., & Quidachay-Swan, S. (2013). The effect of time of day on reference interactions in academic law libraries. Reference & User Services Quarterly, 52(4), 298-301. doi:10.5860/rusq.52n4
Although specific to law libraries, this article provides an interesting discussion on the influence of time of day on reference transactions. Using observational data gathered at the reference desk, the authors conclude that in-person reference services increased during times when students were not in class. Law librarians considering changes to references services may benefit from reading this case study.
VanScoy, A. (2013). Fully engaged practice and emotional connection: Aspects of the practitioner perspective of reference and information service. Library & Information Science Research, 35(4), 272-278. doi:10.1016/j.lisr.2013.09.001
Using a phenomenological analysis of interviews of reference librarians, this article explores emotional engagement and other aspects of reference and information experiences. Using interpretive phenomenological analysis, the authors reveal that engagement and emotional connection are components of reference practice that are overlooked in current models of service. Reference librarians would benefit from the discussion of the often-overlooked emotional aspects of providing reference service. These aspects of the profession are not easily replaced through automated reference services.
Ms. Ava Marie Brillat (Chair, July 1, 2013, to June 30, 2014)
Ms. Ava Marie Brillat (Member, July 1, 2013, to June 30, 2015)
Ms. Ava Marie Brillat (Member, July 1, 2012, to June 30, 2014)
Lisa Antonia Campbell (Member, July 1, 2013, to June 30, 2015)
Cindy L. Craig (Member, July 1, 2012, to June 30, 2014)
Ryan B. Johnson (Member, July 1, 2013, to June 30, 2015)
Sarah L. Naper (Member, July 1, 2012, to June 30, 2014)
Dr. Anita Ondrusek (Member, July 1, 2012, to June 30, 2014)
Ms. Shu Qian (Member, July 1, 2013, to June 30, 2015)