ALA E-Government Services Subcommittee Committee
http://audio.californiareport.org/archive/R201404111630/d Nation's First Library Social Worker Helps Give Hope to the Homeless
As we think about programs for the annual conference (as well as webinar topics)-- the VA on Veteran's Day announced a major reorganization:
An excerpt from the press release:
"Our shared goals are to ensure that Veterans have a clear understanding of VA and where to go for what they need within any of our facilities; that employees are empowered with the authority, knowledge and tools they need to solve problems and take action; and that the products and services that we deliver to Veterans are integrated within the organization. The changes we plan to make are as follows:
- Establish a new VA-wide customer service organization to ensure we provide top-level customer service to Veterans. A Chief Customer Service Officer who reports to the Secretary will lead this effort. The mission of the new office will be to drive VA culture and practices to understand and respond to the expectations of our Veteran customers.
- Establishing a single regional framework that will simplify internal coordination, facilitate partnering and enhance customer service. This will allow Veterans to more easily navigate VA without having to understand our inner structure.
- Working with our partners to establish a national network of Community Veteran Advisory Councils to coordinate better service delivery with local, state and community partners. Expanded public-private partnerships will help us coordinate Veteran-related issues with local, state and community partners, as well as VA employees."
On Friday, March 14th the ALA awarded President Barack Obama’s Review Group on Intelligence and Communications Technologies the 2014 James Madison Award during the 16th Annual Freedom of Information Day in Washington, D.C. The Presidential Review Group received the award for calling for dozens of urgent and practical reforms to the National Security Agency’s unlawful surveillance programs.
The ALA also presented the Open Government Project of the American Civil Liberties Union of New Jersey the Eileen Cooke Award for improving citizen access to public records and meeting files. This award is named for Eileen Cooke, former director of the ALA’s Washington Office, honors an extraordinary leader who has built local grassroots awareness of the importance of access to information.