Measuring Up: Developing New Metrics for Assessing Library Performance (CORS)
10:30 am to 11:30 am, US/Central
The traditional measures of library performance --reference questions answered, size of collections, etc--no longer tell the whole story of how libraries impact users. How can academic and public libraries develop new metrics that give a more complete picture of library effectiveness? Our speakers will include Rachel Fleming-May from the IMLS-funded Lib-Value (Value, Outcomes, and Return on Investment of Academic Libraries) project; and Kathy Rosa, Director of the ALA Office of Research and Statistics.