Approximately 15 attendees
Proposed topics advice for new directors/administrators, how to survive with smaller staffs, dealing with upcoming retirements, and how to "spark" ideas when the economy is tough.
Someone shared their experiences of starting a new university and library.
Some discussion on ethics, including copyright in what is becoming more and more an international environment.
- Following copyright without being the "police"
- create culture of integrity
Books suggestion: Atlas for Librarianship
Transliteracy
Creating a new culture within an organization
Using best practices; not recreating the wheel
Transition from "we know what people want" to "they tell us what they want"
"home depot model": We have the stuff but customers need help with "build", not the getting of stuff.
Transition: information to access to experience
Book: Craft of Research
It is not a privacy issue to learn the patron's needs.
Not every moment has to be a teachable moment - sometimes they just want the information.
Patron transactions need not be about a librarians demonstrating their knowledge.
Computers and technology have given some librarians the ability to hide from patrons. Some of our policies do the same.
Libraries need "high touch" people and processes.
Library schools are not preparing librarians focused on people & people skills.
Too many libraries based on product (# of...) instead of service/quality. Measure of "value" is sometimes misplaced.
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