Nina McHale is Assistant Systems Administrator at the Arapahoe Library District (Colorado). She has experience in reference and systems, and prior to arriving at ALD, she held academic positions at Howard Community College (Columbia, Maryland), Georgetown University, and the University of Colorado Denver. She holds a joint MA/MSLS in English and Library Science from The Catholic University of America. Her research interests include open source web applications, usability and user-centered design, web accessibility, metasearch technologies, knowledge management and intranets, and emerging technologies in libraries. She has presented nationally on these and other topics at ALA Annual, the LITA National Forum, Computers in Libraries, Internet Librarian, and Reference Renaissance.