"How do you deal with competing - and expanding - expectations of board members, direct reports, employees, and patrons?"
Over the years I have increasingly tried to align our annual budgetary "Key Projects and Assignments" with the (every-six-months) library items on the City's strategic plan with my direct reports' Performance Evaluation goals (and those are all on different schedules). It's challenging to get everything to align time-wise and of course grants and other opportunities appear at random times, but I am trying to explain this strategy to employees and Commission members so they know where we are headed and why we can't just randomly take on new projects. Doesn't always work though!
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Susan Anderson
Library Director
Redondo Beach Public Library
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