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Head of User Services, The University Library at California State University (open until filled, initial application review Nov. 27)

  • 1.  Head of User Services, The University Library at California State University (open until filled, initial application review Nov. 27)

    Posted Oct 27, 2017 12:37 PM

    The University Library at California State University, Sacramento invites applications for the position of Head of User Services. This position provides leadership for user-centered services to support the academic, professional, and personal success of a diverse student population. Responsibilities include the management of circulation services, collections and building support, course reserves, resource sharing and in close collaboration with the Library Media Center.


    Job Title Head of User Services (Tenure Track Librarian - 12 Mon)
    Job Code 2920-Librarian 12 month
    Full/Part Time Full Time
    Regular/Temporary Regular
    Tenure Information Tenure Track
    Rank Assistant/Associate Professor
    Salary Salary is dependent upon qualifications and professional experience
    Department Library Dept
    Hiring Department Summary

    As the center of campus intellectual discovery, the University Library promotes teaching, learning, research, and scholarly communication at the University by integrating the Library with campus student success programs and instruction. One of twenty-three libraries in the California State University System, the Library holds over 1.4 million volumes, comprised of print and electronic monographs and serials, and is a Federal Document Depository. The Library’s mission is to inspire excellence in teaching, learning, and scholarly activities. The University Library is undergoing rapid transformation with new leadership, a forward-thinking vision, and a deep commitment to improving the campus learning environment. Librarians in the CSUsystem enjoy full faculty status and are eligible for campus professional development/funding opportunities, sabbatical leave, university-wide service, and other benefits.

    Essential Duties

    Under the general direction of the Associate Dean for Academic Services, the Head of User Services provides leadership for user-centered services to support the academic, professional, and personal success of a diverse student population. Responsibilities include the management of circulation services, collections and building support, course reserves, and resource sharing in close collaboration with the Library Media Center. 
    Reporting to the Associate Dean for Academic Services, the Head of User Services:
    - Lead the setting of goals, objectives and priorities for User Services consistent with the Library’s strategic plan, national standards, and best practices;
    - Foster a dynamic, welcoming, and user-oriented environment for students, faculty, staff, and community users through continuous innovation and assessment of user experiences; 
    - Manage departmental budget allocations; 
    - Lead a cohesive student assistant orientation and training program; 
    - Engage with the university community to plan, design, and implement new services and programs that improve service delivery to meet changing needs; 
    - Apply data-driven decision making regarding improving, continuing and/or retiring services.
    Scholarly or creative achievement, contributions to the Library and the University, professional development, and contributions to the community are all responsibilities of Library Faculty.

    Required Qualifications

    1. ALA-accredited master’s degree in Library and Information Science or international equivalent.
    2. Three years or more of professional library experience, including significant successful experience supervising staff in a public services setting.
    3. Ability to provide leadership for the delivery of excellent customer service.
    4. Ability to initiate, develop, and assess innovative services and programs that advance strategic goals.
    5. Strong organizational, and problem-solving skills; demonstrated initiative and service commitment to library users.
    6. Demonstrated success in project management, including ability to manage multiple priorities.
    7. Evidence of continued professional development, involvement, and contribution. 
    8. Demonstrated ability to work effectively with diverse populations that are reflective of a wide range of backgrounds, cultural heritage and social identities.

    Preferred Qualifications

    1. Demonstrated success in leadership of a User Services or similar unit within an academic library.
    2. Experience with space-planning and collection management.
    3. Experience in managing a unit or department budget.
    4. Experience working with assessment tools.
    5. Experience using Ex Libris’ Alma/Primo in the delivery of circulation and resource sharing services.
    6. Demonstrated expertise in contemporary copyright issues and open access initiatives.

    Posting Detail Information


    Posting Number F0048P
    Anticipated Start Date Spring 2018
    Initial Application Review 11/27/2017
    Open Until Filled Yes
    Special Instructions to Applicants

    In your Diversity Statement, please address the following: As an equal opportunity employer with a diverse staff and student population, Sacramento State is committed to creating an inclusive and effective teaching and working environment for all. What contributions are you most proud of that exemplify your awareness and sensitivity towards promoting an inclusionary environment? What have you learned working with diverse populations? Please limit your response to 500 words.

    Eligibility Verification

    Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa).

    Campus Diversity Statement

    Sacramento is one of the most diverse and integrated major cities in the country, and Sacramento State is committed to providing a quality education for all of our region’s students. Our campus community represents the broad diversity of our state, and we believe that all are enriched and unified by this diversity. Sacramento State is especially interested in candidates who can contribute, through their teaching, research, and service, to the diversity and excellence of the academic community.

    Equal Employment Opportunity

    California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

    It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit http://www.csus.edu/hr/departments/equal-opportunity/index.html.

    The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit http://www.csus.edu/hr/departments/equal-opportunity/Information%20for%20Job%20Applicants.html.

    Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit http://www.csus.edu/aba/police/.

    Background Check Disclaimer

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

    California Child Abuse and Neglect Reporting Act

    The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).

    1. What is the highest level of education attained?

      • GED

      • High School Diploma

      • Associates Degree

      • Bachelors Degree

      • Masters Degree

      • PHD

    2. * How did you hear about this employment opportunity?

      • CSU Careers Website

      • CalJobs Website

      • Agency Referral

      • Advertisement/Publication

      • Current eReferral

      • Website

      • HERC Website

      • Newspaper ad

    3. * Are you currently a LECTURER at this or any other California State University?

      • Yes

      • No

    Documents Needed To Apply

    Required Documents

    1. Resume/Curriculum Vitae

    2. Cover Letter

    3. Unofficial Transcripts

    4. Diversity Statement

    Optional Documents

    Complete information on the position and instructions on how to apply can be found here https://csus.peopleadmin.com/postings/2515