Hi all,
Here is a course through Library Juice Academy that might be of interest. Apologies for cross-posting.
Evaluating Service Quality and Patron Satisfaction
Dates: January 3 - January 30Instructor: Jennifer SweeneyCredits: 1.5 CEUs or 15 PDHsPrice: $200.00
How well do your front line staff serve your clientele? Your reputation for great service is critical for growing support for your organization. This four-week, online course teaches participants about understanding, measuring, and improving service quality from the ground up. Participants from all types of libraries will benefit from articles, visual examples, hands-on exercises, online resources, and discussion. Participants will discover how to pinpoint service quality issues and how to correct typical problems.
At the end of this course, participants will be able to:
- Define service quality and client satisfaction in libraries
- Measure service quality three different ways
- Analyze data to pinpoint service problems
- Use data to improve service quality
Required text: Peter Hernon, Ellen Altman, Robert E. Dugan. (2015). Assessing Service Quality: Satisfying the Expectations of LIbrary Customers. 3rd edition. Chicago: ALA Editions. ISBN: 978-0-8389-1308-6 (paper). PDF, ePub and Kindle editions also available.
For a list of all of the courses being offered next month, please go to:
https://libraryjuiceacademy.com/all-courses/
Library Juice AcademyP.O. Box 188784Sacramento, CA 95818Tel. (916) 905-0291Fax (916) 415-5446inquiries@libraryjuiceacademy.comhttps://libraryjuiceacademy.com/
Testimonials:
https://libraryjuiceacademy.com/testimonials/
Follow us on Twitter! https://twitter.com/libjuiceacademy
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Ariana Varela
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