§
Misconceptions
about libraries
may prevent
customers from
stating real
information needs.
Successful reference work
requires finding the real
information need of an individual
although it's often not the first
question expressed. Customers
may ask for what they think the
library has rather than what they
really need, or they ask for
something easy because they do
not want to be a bother.
§
Customers
may also believe that
what you see
is what you get and
be unaware
of non-book sources
or
information services such as
Interlibrary
Loan.
§