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Jenny Levine (staff)'s picture

Chat FAQ

Tags: Chat Help
  1. How do I join a chat my group has scheduled?
  2. How many people can be in a chat session at once?
  3. Who can create a chat session?
  4. How do I start a chat session?
  5. Any advice for how to name our chat sessions?
  6. Can I create the chat session before a scheduled chat starts?
  7. Will Connect save a transcript of our chat?
  8. How do I archive a chat?
  9. How do I delete a chat?
  10. Is Connect's chat feature ADA-compliant?
  11. Help - our chat room disappeared!
  12. Don't see your question listed here? Leave a comment or use the contact us form.

  1. How do I join a chat my group has scheduled?
    Find your group's home page, and look in the right-hand column for the "Chats" link. Once you get to the chats page, you should see an open chat you can join by just clicking on its name. If you don't see one listed, it may be that no one has created the chat yet. If you'd like to be the person to do that, see #4.
  2. How many people can be in a chat session at once?
    There isn't a specific known limit, but Connect chats aren't designed for large-scale sessions. You're probably pretty good up to around 25-30 participants.
  3. Who can create a chat session?
    Any member of the group/community can create a chat session. Just click on the "chats" link in the tools list in the right-hand sidebar of your group's home page, and enter a chat name in the box. This will create the chat and make it visible to other members in the group.
  4. How do I start a chat session?
    Any member of the group can start a chat session by clicking on the "chats" link in the right-hand sidebar. This will take you to the chats home page, where you'll see a box asking for a "chat name." Simply enter a unique name and click on the "create chat" button.

    Your chat should now be listed under "Open chats in this room." To enter the chat, just click on its name. Others coming to the chat page will be able to see the chat and click on it, as well.

  5. Any advice for how to name our chats?
    It's best to use a distinctive name that helps others find the right chat room. Try giving it a date ("January 27, 2014 chat"), using a subject heading ("Advocacy chat"), or combining the two ("January 2014 Advocacy chat").
  6. Can I create the chat session before a scheduled chat starts?
    Yes, you can create a chat room anytime. If you do it ahead of time, you'll be able to direct participants to the exact URL of the chat room.
  7. Will Connect save a transcript of our chat?
    Yes, Connect will automatically save a record of your session by default, and that transcript will remain until someone in the group manually deletes it. Just go back to a specific chat session in order to view the transcript. If you want to make the content public, you'll need to copy the text and paste it into a post or discussion that you can make public.
  8. How do I archive a chat?
    Your chats will remain open until you archive them, so once a chat is over, you should go through this process to close them.
    1. Find the chat you want to archive and click on its name.
    2. Click on the "View old messages" link at the top of the page.
    3. Click on the "Archive this chat" button.

    Now your chat will be closed but available for the group's members to view in the "archived chat rooms" section of your chats page.

  9. How do I delete a chat?
    A chat can only be deleted once it is archived. After you've gone through the steps in #6 to archive the chat, find the session and click on its name. At the bottom of the screen, you should see a "Delete this chat" button.

  10. Is Connect's chat feature ADA-compliant?
    We believe so, yes. We specifically don't use any fancy AJAX chat modules in order to make sure this feature works for everyone. If you run into any problems using the chat function, please don't hesitate to contact us.
  11. Help - our chat room disappeared!
    This can happen a group admin accidentally deletes the whole chat room instead of an individual chat session. Admins see an "edit" tab for the whole chat room, and that page includes a delete button. Don't use that delete button, or you'll remove the entire chat room for the group, including any archived chats.

    To delete a chat session, make sure you archive and then delete the individual session instead. If you accidentally delete the whole chat room, contact us and we'll restore it for you. Unfortunately, we won't be able to restore your archived chats, but we can get you your chat room back.

Christine Jenkins's picture

Hello:

I am attending a meeting in chat that is scheduled for 8:00 p.m. Central Time today (3/20/13).  It is currently 9:40 a.m. today and when I click on "chats" I get "no posts meet your filter criteria."  Will a chat appear when it is closer to 8:00 p.m. today?  If so, when should I expect to see it? 

I hope to hear from you soon!

Christine Jenkins 
cajenkin@illinois.edu

 

Jenny Levine (staff)'s picture

Hi, Christine --

A chat appears when someone creates it. I'm guessing one of the group's admins will create it a little before your 8pm start time, but you'd have to check with them to be sure. If you go back around 7:58pm, you'll probably see it.

Best,
Jenny
ALA staff

Christine Jenkins's picture

This is helpful!