Discussion notes: the Future of Reference
by Linda Crook on Mon, Aug 3, 2009 at 10:08 am
Unconference, ALA Annual Conference
Friday, July 10, 2009
Discussion period #1, 11:10-12:00
"The Future of Reference"
Led by Linda Crook
Michael Furlong, Rochelle Hartman, Holly Ledvina, Julie Piacentine
- Desk as barrier to service
- Moveable service points
- Librarians as consultants
- Roaming reference + regular desk
- Ref librarians at circ desk, librarians in stack with tablet pc and headset
- Ref librarians getting stopped with questions outside of ref area
- Use of two monitors at the desk, or a two-sided monitor
- Increase in technical questions
- We need to totally trash staffing models
- Library staff a la Walmart greeters
- People are unwilling to jump
- Rigid classification
- Meebo marketing
- Virtual reference - new challenge for libraries; it will change, but won't go away. Needed.
- Libguides, e.g.
- Fewer than 5-10% of patrons use the web
- Explaining call numbers to students
- "You need to know that libraries are really hard to use."
- Incoming students without library skills
- Will databases play a role in the future of reference?
- Future of reference is library instruction. We're not reaching everyone we need to
- 15 minute teaser classes for full-length follow-up LI sessions