Virtual Reference Discussion Group (RUSA MARS - Machine Assisted Reference Section) Community

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Event Virtual Reference Discussion Forum

by ALAConnect Helpdesk (staff) on Wed, Jan 9, 2013 at 12:15 pm

Discussion on issues relevant to Virtual Reference services in libraries.

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Event Virtual Reference Discussion Forum: Life After Meebo

by Julie Piacentine on Thu, Dec 20, 2012 at 01:59 pm

The VRDG invites you to attend the Virtual Reference Discussion Forum, featuring Dr. Pam Dennis and Laureen P. Cantwell of the University Libraries of the University of Memphis. We welcome questions and discussion points, and invite you to submit those via commenting here or on the event's Facebook page.

Discusson Topic: Life After Meebo: Evaluating Virtual Reference Services for Your Library in the Post-Meebo Virtual Environment

The VRDG invites you to attend the Virtual Reference Discussion Forum, featuring Dr. Pam Dennis and Laureen P. Cantwell of the University Libraries of the University of Memphis. We welcome questions and discussion points, and invite you to submit those via commenting here or on the event's Facebook page.

Discusson Topic: Life After Meebo: Evaluating Virtual Reference Services for Your Library in the Post-Meebo Virtual Environment

Location: Washington State Convention Center, Room 619

What opportunities and challenges does technological change present for virtual reference services? How can libraries best manage the challenge of transitioning between virtual reference platforms? How can we leverage such change to revitalize our services? What can we, as a community of practice, learn from these experiences?

Dr. Pam Dennis, Associate Professor and Coordinator of the Learning Commons and Laureen P. Cantwell, Instructional Services Librarian and Assistant Professor, both at the University Libraries of the University of Memphis will begin the discussion with a conversation about the dilemma many libraries faced with the end of Meebo, how they went about evaluating alternative services, and securing University funding for implementing a virtual reference service. We will then discuss Pam and Laureen's ideas and other strategies for evaluating and selecting virtual reference services.

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Event Virtual Reference Discussion Forum: What's Next for Virtual Reference

by ALAConnect Helpdesk (staff) on Tue, Jun 19, 2012 at 01:07 am

Timezone:
US/Pacific (-7)

What technologies will increasingly have an effect on the way we design and deliver virtual reference services? How do the internet and mobile web allow librarians to provide services, anticipate needs and embed information resources beyond library walls? What does this mean for the future of reference services?

Timezone:
US/Pacific (-7)

What technologies will increasingly have an effect on the way we design and deliver virtual reference services? How do the internet and mobile web allow librarians to provide services, anticipate needs and embed information resources beyond library walls? What does this mean for the future of reference services?

Courtney Young, Head Librarian at Penn State Greater Allegheny and member of the Penn State University Libraries Virtual Reference Services Team, will begin the discussion by forecasting how virtual reference services will collide and increasingly impact traditional reference services. We will then discuss Courtney's ideas and other emerging technologies for virtual reference.

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Event Virtual Reference Discussion Forum: What's Next for Virtual Reference

by Jason Coleman on Tue, Jun 5, 2012 at 03:17 pm

The VRDG invites you to attend the Virtual Reference Discussion Forum, featuring Courtney Young, from Penn State Greater Allegheny. We welcome questions and discussion points, and invite you to submit those via commenting here or on the Facebook Event page. Courtney will attempt to answer as many as possible

Discusson Topic: What's Next for Virtual Reference
Location: Anaheim Convention Center, 201B

The VRDG invites you to attend the Virtual Reference Discussion Forum, featuring Courtney Young, from Penn State Greater Allegheny. We welcome questions and discussion points, and invite you to submit those via commenting here or on the Facebook Event page. Courtney will attempt to answer as many as possible

Discusson Topic: What's Next for Virtual Reference
Location: Anaheim Convention Center, 201B

Reference services are about connecting library users to the information they need. Traditionally, there have been conversational exchanges between a librarian and a patron in a library building. The tradition of librarian and patron has remained, but the exchange location has not only changed but continues to be a moving target. What technologies will increasingly have an effect on the way we design and deliver virtual reference services? How do the internet and mobile web allow librarians to provide services, anticipate needs and embed information resources in the landscape beyond library walls? What does this mean for the future of reference services?

Courtney Young, Head Librarian at Penn State Greater Allegheny and member of the Penn State University Libraries Virtual Reference Services Team, will begin the discussion by forecasting how virtual reference services will collide and increasing impact traditional reference services. We will then discuss Courtney's ideas and other emerging technologies for virtual reference.

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Event UX + VR FTW: Virtual Reference Discussion Group

by ALAConnect Helpdesk (staff) on Fri, Dec 16, 2011 at 12:23 pm

Join Courtney Greene, Head of Digital User Experience (DUX) at Indiana University Bloomington Libraries, to talk about what happens when user experience meets virtual reference. Courtney will share how she & her team have worked to balance the advantages of centralized management of VR services with the importance of staying closely connected to librarians in the field, on the ground and at the desk. She will also discuss how the mobile redesign increased access to research apps and how users have responded to the changes.

Join Courtney Greene, Head of Digital User Experience (DUX) at Indiana University Bloomington Libraries, to talk about what happens when user experience meets virtual reference. Courtney will share how she & her team have worked to balance the advantages of centralized management of VR services with the importance of staying closely connected to librarians in the field, on the ground and at the desk. She will also discuss how the mobile redesign increased access to research apps and how users have responded to the changes. After Courtney's presentation we will discuss other emerging technologies for virtual reference.

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Discussion VRDG Forum at Midwinter 2012

by Jessica Sender on Wed, Nov 30, 2011 at 07:46 am

Virtual Reference Discussion Forum at ALA Midwinter 
 The VRDG invites you to attend the Virtual Reference Discussion Forum, featuring Courtney Greene, from Indiana University-Bloomington. We welcome questions and discussion points, and invite you to submit those via commenting on this post. Courtney will attempt to answer as many as possible. We look forward to seeing you there!2012 ALA Midwinter Meeting, Dallas, TX
4:00pm-5:30pm, Saturday, January 21st, 2012

Virtual Reference Discussion Forum at ALA Midwinter 
 The VRDG invites you to attend the Virtual Reference Discussion Forum, featuring Courtney Greene, from Indiana University-Bloomington. We welcome questions and discussion points, and invite you to submit those via commenting on this post. Courtney will attempt to answer as many as possible. We look forward to seeing you there!2012 ALA Midwinter Meeting, Dallas, TX
4:00pm-5:30pm, Saturday, January 21st, 2012
Location Dallas Convention Center, Rm. A304 (interactive mappdf map - see page 11)

Discussion topic: "UX + VR FTW"

Courtney Greene, Head of Digital User Experience (DUX) at Indiana University Bloomington Libraries, will begin the forum by discussing what happens when user experience meets virtual reference. She will argue that libraries are in the user experience business - that our users' needs are at the forefront of everything we do. Courtney will describe a recent reorganization that has led DUX to take on a more active role in supporting and managing virtual reference tools at IUB Libraries - IM via LibraryH3lp, text reference via Google Voice, and a newly re-designed mobile site. She will share how she & her team have worked to balance the advantages of centralized management of VR services (for over a dozen service points across campus!) with the importance of staying closely connected to librarians in the field, on the ground and at the desk. She will also discuss how the mobile redesign increased access to research apps and how users have responded to the changes. After Courtney's presentation we will discuss her ideas and other emerging technologies for virtual reference.

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Discussion Mobile Goes Both Ways: Using the iPad for Virtual Reference

by Jason Coleman on Thu, May 26, 2011 at 04:35 pm

RUSA MARS' Virtual Reference Discussion Forum at ALA Annual 2011
4:00-5:30pm, Saturday, June 25th 
Embassy Suites (6th floor), Bayou Jean Lafitte Ballroom - Section 4

RUSA MARS' Virtual Reference Discussion Forum at ALA Annual 2011
4:00-5:30pm, Saturday, June 25th 
Embassy Suites (6th floor), Bayou Jean Lafitte Ballroom - Section 4
 

Megan Lotts and Stephanie Graves from Southern Illinois University Carbondale will kick off the the Virtual Reference Discussion Forum at ALA Annual. They are pioneering efforts to use iPads to unchain librarians from the reference desk and make roving librarians truly mobile. SIUC brought iPads into Reference in Fall 2010 and has begun using them to expand their service points to anywhere a librarian can roam, providing virtual reference and a fully-connected librarian presence in the stacks. Come and hear about the victories and pitfalls of their implementation--and where they are going next!

After Megan and Stephanie’s presentation, we will discuss their ideas and other virtual reference topics. If there are any topics you are particularly interested in discussing at the forum, please share by commenting to this post or by commenting to the Facebook event page for the forum.

See you in New Orleans!

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Discussion VRDG at ALA Midwinter 2011

by Jason Coleman on Wed, Jan 5, 2011 at 02:17 pm

RUSA MARS' Virtual Reference Discussion Group at ALA Midwinter 2011
4-5:30 pm, Saturday, Jan. 8th
San Diego Convention Center, Room 9

RUSA MARS' Virtual Reference Discussion Group at ALA Midwinter 2011
4-5:30 pm, Saturday, Jan. 8th
San Diego Convention Center, Room 9

Ellen Filgo, Baylor Libraries' E-Learning Librarian will kick off the discussion for the Virtual Reference Discussion Group at MidWinter.  Ellen has become a class Twitter-based reference librarian, joining classes at Baylor University real-time via Twitter to provide links, resources and answers to questions. By having a librarian virtually embedded in class, the students are able to draw on a wider web of information both during and after class discussion.  Ellen will highlight her experiences, review best practices and share ideas for additional applications.

After Ellen's presentation, we will discuss her ideas and other virtual reference topics. If there are any topics you are particularly interested in discussing at MidWinter, please share by commenting to this post.

See you in San Diego!

 

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Discussion Best recent articles on digital reference

by Stephen Francoeur on Mon, May 11, 2009 at 12:53 pm

What are the best articles or blog posts or presentations you seen, heard, read, browsed lately that talk about any aspect or form of digital reference (chat reference, email reference, SMS reference, IM, reference, Q&A reference services, etc.)

I realize that there is a great bibliography of digital reference already. I'm looking for personal recommendations here, not just lists.

Thanks!

Stephen Francoeur

Digital Reference

Provides a timely forum for discussion of issues related to the provision of virtual reference services.

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