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Discussion Circulation/Access Services Discussion Group (LLAMA/SASS) at Annual 2015

by Travis Teetor on Tue, Sep 8, 2015 at 01:43 pm

Thank you to everyone who attended this year's discussion.  The notes from our meeting are attached.

Discussion Circulation/Access Services Discussion Group (LLAMA/SASS) at Midwinter 2015

by Travis Teetor on Tue, Sep 8, 2015 at 01:43 pm

Welcome & Introductions by Denita Hampton (Chair): Kendra Skellen (Vice-Chair); Travis Teetor (Secretary)

Announcements

Welcome & Introductions by Denita Hampton (Chair): Kendra Skellen (Vice-Chair); Travis Teetor (Secretary)

Announcements

  • Paul Sharpe:
  • Access Services Conference for 2015 will be in Atlanta 11/11 – 11/13; will be sending out calls for proposals and volunteers.

Approval of Minutes from Annual 2014 - approved

Poll on meeting time - including online votes: 8am [3 people] vs. 1pm on Sundays [33 people])

Discussion Topics

  • Training Coordinator - does anyone (particularly small or medium sized libraries) have a customer service training coordinator for all service points?  Is this in addition to the person who trains for specific jobs (stacks, circ desk, ILL)?  Is this a grad assistant or staff position?
    • Penn State – has a training committee that has worked through standards and checklists to develop a curriculum for public services training.  They requested a training coordinator who has a long career in teaching in high school and started about one year ago; including online certification, but they had to teach her to work in libraries.  25% of her time is spent on desks.  She’s created videos on phone etiquette, emergency procedures, etc…  Her focus is just focused on public services, but this role will be expanding.  They purposely decided not to have this position report to HR, but Access Services.
    • Hamilton College – hiring undergrads students to do peer training.  They create checklists, training materials that the students use.
    • Grand Valley State University (GVSU) - we have created a position called the User Experience Manager.  We have a single service desk environment at each of our three locations, and while our UX Manager is not directly responsible for training at all three locations, she does provide leadership on innovative training with the end user in mind.  Customer Service is an important component and emphasis of our program, however, her focus and training efforts stem beyond the service point and customer service to spaces throughout the library.  This has positioned our staff to observe and collect data related to how patrons interact with our services, spaces, technology, and furniture which allows us to more proactively and responsively improve the end user experience.  This has greatly improved our ability to delivery satisfactory customer service and quality experiences throughout the library.  This is a full time management position.  We still have a more traditional circulation coordinator who reports to !  The UX manager and takes care of the logistical pieces of student hiring for the UX team along with the more traditional circulation management pieces.
  • Study rooms - reservable or first-come first-served?  Problems with just one person in the room and other students not willing to ask to share the room?
    • DePaul – different study groups – students and those who have registered; at least two people need to be in the room and an ID is required.  They will kick out only one person.
    • UC San Diego – Uses Evanced’s D!bs (http://dibs.evanced.info) for reservations.  Students can print out a piece of paper to confirm reservations, but the service mostly self regulates.  If there is a problem, one of their library security officers will negotiate the situation.  They also have first-come-first-serve rooms equipped with media for practice presentation that aren’t on reservation system and priority is for equipment use.
    • U Penn – switched to LibCAL v.2 (http://springshare.com/libcal/), which has Shibboleth authentication.  There haven’t been complaints about the mobile interface.  They could pull demographic information, but they haven’t done so.  As with all reservation systems, students have figured out that each person in a group can make reservations to keep the room longer.
    • Penn State – uses a local reservation system shared with their Student Union.  They can also capture the number of turn-aways through the system.
    • Northeastern – Event Management System in use, but that’s because it’s what the campus uses.  Grad students have their own study rooms that they can book.
    • Grand Valley (GVSU) - Our rooms are reservable, and if available, first-come first-served.  Our studies show the majority of time we find just one person in the room, we typically have other rooms available for groups.  During peak times when all rooms are filled, we do not often find just one person in a room.  That said, I do not believe most students are comfortable asking another student already utilizing the room to share, but I do not have data to back that up.
    • University of Arizona – they are reservable and we use Evanced’s D!bs software and pretty much self-manage.
  • Outreach efforts for library services - who does this?  Access Services or other library department?  What types  (locations) of advertising for which services?  Follow up/assessment of those efforts?  How do you know what was effective? Social media?
    • Columbia College – has a separate department that does “community engagement and initiatives”.  They use EMS campus scheduling and students will help with event setup.
    • University of Seneca – has a title of Head of Access and Outreach, but doesn’t have other dedicated staff for this work.  Her charge is to reach out to non-academic units on campus and reference librarians reach out to academic.  She uses social media and reaches out to admissions and multicultural centers and has learned that you need to partner with librarians and work together.  Took on Disabilities Office and copyright, which has substantially increased visibility on campus.
    • Emory University – has an Education and Outreach Librarian (not under Access Services).  This position works with a team of others in the library (Access Services, Reference) and they also reach out to non-academic services.  Social media – they learned that every class has their own Facebook page so they can’t just post to the central Emory site.
    • Harvard – small staff in departmental/museum and they maximize each in person interaction by looking for people who need help.  They do have a Facebook page, but it doesn’t enhance their profile with undergrads…
    • U of Missouri St. Louis – Facebook is used by their Outreach Committee, but they also make announcements about hour changes.  Campus marketing sometimes pushes out their news items.
    • University of Dayton – Communication and Outreach team includes someone from Access Services.  They use Twitter and have API scripts to pull out information from students tweets.  For example: possible incidents in the building.  This feed is monitored by their outreach staff during the day and desk staff at night.
    • Penn State – program that heavily featured Access Service, but it had mixed reviews and they may still repeat it.
    • Grand Valley (GVSU) - This is piece-meal throughout our organization, and it depends on the initiatives of each department.  Leadership from different areas of the library meet from time to time to coordinate outreach efforts so we are duplicating work, or sending the mixed signals to those outside of the library.  Our Ops and User Services (Access Services) department tends to look for opportunities to focus our outreach efforts on other academic support departments who work a lot with students; or with student organizations.
  • How are other academic institutions handling media on reserves for distance education/MOOC classes?  How do we get that material, that content, to them, unless we purchase streaming rights?
    • Distance education – these are your students so it a different approach.  MOOCs tend to use open source resources or create their own content.
    • Colorado State – part of academic and computing services so this is outside of the library’s purview.  Their ACNS unit does a streaming video for classes and they figure out all of the copyright and digitization.
    • Princeton – supported a MOOC of around 80,000 students.  There were six STEM members supporting the class and they paid royalties for some images, but also looked for open source materials.  For materials that weren’t online, they would contact the author and ask for permission.  Since it is a MOOC, some were okay with it and some charged, but there isn’t a clear approach.  They have a lot of conversations about what is allowable with faculty.  Many use YouTube, but you have to be aware that the content could be pulled.  If it has been there for several years, then it may continue to be there; however, you need to be aware of legality.
    • ALA’s Digital Media Roundtable is a group that you could follow up with if you want to explore this further.  Dave Farley is also well known in this area and could be contacted.
    • Grand Valley GVSU - We are behind the times on this one, and I look forward to hearing how other libraries are handling this!
  • Hi density storage facilities discussion. (Georgia Tech) – is anyone using these facilities and providing service?
    • Columbia University – they have a lot of books at their facility (around 12 million, which is around ½ of their print collection – primarily consisting of low use items).  This is part of the Research Collections and Preservation Consortium (RECAP - http://recap.princeton.edu), which they started building in 2001 and opened in 2002.  The consortium participants include Columbia, Princeton and the New York Public Library and has a daily delivery model contracted through a moving company where items are sent in 1-2 business days (37% of the time within 1 day).  They maintain access permissions, including who can request which items and where items are delivered to.  They call it a collection and not a library because they draw from everywhere on campus (not just the library.  Initially there was resistance, but they won everyone over with quality of service and speed.  They have a position handles relations and oversight of the service.  They have very few delivery failures (due to having backups in place) and they also offer a chapter scanning service.  The catalogs of the different institutions aren’t yet integrated so they use Interlibrary Loan; however, they are exploring a software to allow for more direct access.  In addition to offsite shelving, they use it for offsite storage for unprocessed archival collections.  At Princeton, each librarian hand selects which item goes into storage.
      • How did you win faculty over?  You can never make everyone happy and there are still a couple who aren’t happy, but you should listen to and address these concerns.  They are sending some new acquisitions directly over and justify this because they can assure availability, which isn’t as easy to guarantee for the stacks.  They rely heavily on success of the service.  They also point out that there are many branches and items are spread out so it is actually easier to browse the virtual shelf and see everything in one place.  They deliver twice a day and send out notices three times so they know when items are available sooner.  Increasingly, there is a space war between teaching and student use so this helps sell faculty.  Also, don’t use the word “storage” because people will picture the end of the Indiana Jones movie…
      • What about unfilled holds?  Not every book is used by patrons and some items are returned immediately.  They found 6 years ago that 6% circulated, 30% inspected 10% never picked up.
      • Do you have a reading room on site?  Usually, people who use collections on site are viewing large collections, but this is appointment only (they are hard to find).
      • Do you ever bring items back to the circulating collection?  Columbia doesn’t have a process because items don’t turn out to be high use.  In general this isn’t practical to do, but they’ll bring items back on demand from faculty.  Penn – anything more than three times in 24 months, they’ll decide if it should come back (very few do), but they’ll also bring things back on demand if they know it is being used by faculty.  To make faculty happy, they can show that digital access is faster from the offsite facility than they can deliver onsite. 
    • NYU – similar service, but they use an outside company that has excellent inventory control.
    • Harvard University – they also serve as a record’s management service for the campus.  They just added their 10 millionth item.  They are currently running out of space and are exploring next steps. 
  • Can anyone talk about smart fulfillment for Access Service
    • Harvard - wrote a white paper on the need for this using this for “get it” single click service for accessing materials, but it still isn’t available as a service.  The idea is that we should automatically direct people to the fastest means of access.  Brown does this using a system they’ve developed with WorldCat Local sitting on top – it uses an algorithm based on patron input information.  ProQuest is talking about this with Entota.  Chicago is working on a design, but they still need to work with vendors to find ways to make this possible.
  • Who provides faculty pickup and delivery?
    • Syracuse University – delivery is provided using a mix of three staff members who process requests through Voyager.  They have two trucks and students with delivery bags.  Delivery is within 24 hours (their guaranteed turnaround) M-F and they pick up when requested via e-mail.  They’ll request ILL automatically if an item isn’t available.
    • Kent State – uses campus mail, but they make it clear that it isn’t a rush service and it is a convenience.
    • U Missouri St Louis – has off site storage (not hi density) and are in the midst of evaluating whether anything needs to be brought back, but they had to promise delivery of item and decided to use campus delivery.  They worked around this by setting up an opt-in that they would be responsible for the item checked out to them before giving to campus mail.  They run this through ILL.  Note: because of this, no one has used the service and they elect to come into the library.
    • Harvard – FRITA service does this for their law faculty (including purchasing ties for faculty who need them for presentation).
    • U of Denver – they would do whatever it takes for their law faculty as well…
    • Many will pick up from the library when we page items on their behalf.
  • National Library Week Activities? –
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Discussion Call for Speakers

by Rameka S. Barnes on Mon, Mar 2, 2015 at 12:03 pm

FEAST returns to ALA Annual for a 5th year. If you're interested in being a part of the action, now is the time. We are seeking speakers who can give quick and exciting presentations on new, emerging, or future trends in the area of access services.

Here’s the program description:

FEAST returns to ALA Annual for a 5th year. If you're interested in being a part of the action, now is the time. We are seeking speakers who can give quick and exciting presentations on new, emerging, or future trends in the area of access services.

Here’s the program description:

Why choose between presentations when you can come to one FEAST? Future & Emerging Access Services Trends (FEAST) is back for a fifth year, providing multiple speakers and topics in one 60 minute session. Hear practitioners and experts discuss what's new or just around the corner in circulation, shelving, reserves, interlibrary loan, offsite storage and more in short seven minute courses. Fresh and timely. Never frozen. There's always plenty to choose from at the FEAST!

 

FEAST 2015 will take place on Sunday, June 28th – 4:30-5:30(room TBD). If you're coming to San Francisco, have something to share (briefly), and are looking for a venue, then email Paul Sharpe [ sharpep@umsl.edu] with a description of what you’d like to present.

Deadline for submission: March 16, 2015.  Final decisions on accepted speakers will be made by March 30, 2015.

For more information contact Paul Sharpe:  sharpep@umsl.edu or Rameka Barnes:  rbarnes@library.tamu.edu

 

Rameka Barnes

LLAMA SASS Emerging Trends Chair

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Discussion Call for speakers for FEAST 2015

by Rameka S. Barnes on Thu, Feb 12, 2015 at 12:54 am

FEAST returns to ALA Annual in San Francisco. We would like to invite you to submit a proposal.  Future & Emerging Access Services Trends (FEAST) is back for a fifth year, providing multiple speakers and topics in one 60 minute session. Hear practitioners and experts discuss what's new or just around the corner in circulation, shelving, reserves, interlibrary loan, off-site storage and more in short seven minute courses. Fresh and timely. Never frozen. There's always plenty to choose from at the FEAST! If you're interested in being a part of the action, now is the time.

FEAST returns to ALA Annual in San Francisco. We would like to invite you to submit a proposal.  Future & Emerging Access Services Trends (FEAST) is back for a fifth year, providing multiple speakers and topics in one 60 minute session. Hear practitioners and experts discuss what's new or just around the corner in circulation, shelving, reserves, interlibrary loan, off-site storage and more in short seven minute courses. Fresh and timely. Never frozen. There's always plenty to choose from at the FEAST! If you're interested in being a part of the action, now is the time. We are seeking speakers who can give quick and exciting presentations on new, emerging, or future trends in the area of access services. 

We would like to invite you to submit a proposal.  

All interested presenters are encouraged to submit proposals to Paul Sharpe sharpep@umsl.edu  

Deadline for submission: ASAP

For more information contact Paul Sharpe: sharpep@umsl.edu or Rameka Barnes: rbarnes@tamu.edu

 

 

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Discussion ALA Annual 2013 Agenda - Circulation/ Access Services Discussion Group (June 30, 2013)

by Robyn Huff-Eibl (non-member) on Wed, Jun 26, 2013 at 10:07 pm

Agenda

Circulation/Access Services Discussion Group (LLAMA-SASS)

Sunday, June 30, 2013

McCormick Place Convention Center, N139

1:00pm-2:30pm

 

Welcome & Introductions by Robyn Huff-Eibl (Chair)

Agenda

Circulation/Access Services Discussion Group (LLAMA-SASS)

Sunday, June 30, 2013

McCormick Place Convention Center, N139

1:00pm-2:30pm

 

Welcome & Introductions by Robyn Huff-Eibl (Chair)

  • Vice-Chair, Amy Boucher agreed to serve remainder of year for William Weare who had to step down due to conflicts with ACRL 2013 Coordinating Committee Meetings.
  • Secretary, Denita Hampton

 

Announcements

  • Feedback regarding meeting time change?  At midwinter half room felt this new time change worked.  Over email a few indicated that the 8-10am time was better, but fairly evenly split.  Will watch attendance at Annual and provide LLAMA-SASS Executive Committee feedback.  NOTE: original change due to overall compression of ALA meetings
  • The 2013 Access Services Conference will be held at the Georgia Tech Global Learning Center and the Georgia Tech Hotel and Conference Center on November 6-8, 2013 in Atlanta, GA.  Please see http://accessservicesconference.org/
  • Other Announcements?

 

Approval of Minutes from Midwinter 2013

 

Call for Officers and Elections for 2013-2014

  • Chair - commit to being at both conferences and prepare agenda for midwinter and annual; solicit options on circplus listserv then vote; liaison relationship with Circulation/Access Services LLAMA SASS Committee - either send committee report or attend meeting and provide update on this discussion group.
  • Vice-Chair - support chair as needed and then usually serve additional year as Chair.
  • Secretary - post minutes to ALA Connect and circplus; provide and gather sign-in sheets for both meetings.
  • Current volunteers and open call for volunteers?

 

Discussion Topics based on your feedback (20 min per topic):

  1. Role of Access Services in the Digital Age/ New Technology being utilized in Access Services (e.g. iPods, tablets and emerging handheld technology, self-checkout using cell phones)
  2. Are your combined services working?
  3. Customer Service Trends
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Online Doc ALA Midwinter Meeting Minutes January 27, 2013

by Robyn Huff-Eibl (non-member) on Wed, Jun 26, 2013 at 10:03 pm

Circulation/ Access Services Discussion Group (LLAMA-SASS)

Minutes are attached.

Online Doc ALA Annual Meeting Minutes June 24, 2012

by Robyn Huff-Eibl (non-member) on Wed, Jun 26, 2013 at 10:01 pm

Event Circulation / Access Services Discussion Group

by ALAConnect Helpdesk (staff) on Wed, Jan 9, 2013 at 12:16 pm

Circulation / Access Services Discussion Group

More information about this conference session

Event Circulation Access Services Discussion Group

by ALAConnect Helpdesk (staff) on Wed, Jun 20, 2012 at 05:28 pm

Timezone:
US/Pacific (-7)

More information about this conference session

Agenda:

Elections

Announcements

Topics

  • Role of Access Services in the Digital Age
  • Customer Service Trends
  • E-reserves and Content/Course Management Systems
  • Other topics: Skill sets needed for Access Services, role of Access Services in the commons, textbooks on reserve

Reminder--minutes from the last meeting are online:

Timezone:
US/Pacific (-7)

More information about this conference session

Agenda:

Elections

Announcements

Topics

  • Role of Access Services in the Digital Age
  • Customer Service Trends
  • E-reserves and Content/Course Management Systems
  • Other topics: Skill sets needed for Access Services, role of Access Services in the commons, textbooks on reserve

Reminder--minutes from the last meeting are online:

http://connect.ala.org/node/175820

 

More...

Online Doc ALA Midwinter Meeting Minutes January 22, 2012

by Michelle Batchelor on Fri, May 4, 2012 at 05:58 pm

 

Minutes

LLAMA SASS Circulation/Access Services Discussion Group (LLAMA-SASS)

Sunday, January 22, 2012

Dallas Convention Center, A304, 8:00-10:00am

 

Welcome & Introductions by Chelle Batchelor

 

Announcements

 

Minutes

LLAMA SASS Circulation/Access Services Discussion Group (LLAMA-SASS)

Sunday, January 22, 2012

Dallas Convention Center, A304, 8:00-10:00am

 

Welcome & Introductions by Chelle Batchelor

 

Announcements

  • Paul Sharp (from University of Missouri - St. Louis) is the new editor of Journal of Access Services as of January 1, 2012. To view a FREE online sample copy, go to: http://www.tandf.co.uk/journals/WJAS.  JAS, which is a scholarly and peer reviewed journal published quarterly, is always looking for submissions.  Given the nature of Access Services it doesn't always lend itself to scholarly pursuits but everyone has a story to tell and your colleagues can benefit from your knowledge and learning. JAS is trying to bridge the gap with special libraries and public librarians. Please contact Paul if you have article ideas.
  • The 2012 Access Services Conference will be held at the Georgia Tech Hotel and conference Center on November 8-10 in Atlanta, GA.  Please see http://accessservicesconference.org/. If you have suggestions for speakers please contact Stella Richardson at Georgia Tech.
  • FEAST (Future & Emerging Access Services Trends) – last year started this new event which featured multiple speakers and topics in one 90 minute session (7 lightening sessions on future emerging trend – 7 minutes each).  85 in attendance.  If you are looking to present this might be a good opportunity, please see Paul Sharpe.  Speakers for Annual will be finalized in April. 
  • Chelle Batchelor reminded attendees about the RUSA-STARS / LLAMA-SASS Cooperative Remote Circulation Committee that explores the junction between ILL and Doc Del and protocols and standards to promote interoperability of systems. Kerry Ward is trying to fix the online volunteer form.  If interested you can volunteer and join the committee.  They are especially looking for other LLAMA SASS members to join.  The committee is coordinating a program at Annual 2012 called “Sharing our collection.”  Orbis Cascade Alliance and Ex Libris will speak about library systems and creating floating collections.  Chelle stated that there will be a good mix of academic and public represented. 

 

Approval of Minutes

Minutes from ALA Annual in New Orleans 2011 were approved.  Look for the Community Tag on ALA Connect to find minutes from previous meetings.

 

Discussion Topics

The following topics were selected from responses collected through ALA Connect and CircPlus communication:

Topic #1: Theft in the Library (Jan Sung and Alan Grosenheider from University of Hawaii Manoa)

 

Discussion

  • Summer 2011 U of H became a crime scene investigation as they received a call from rare book seller who had received a list of rare books that looked interesting and 6 books had University of Hawaii stamp on them.  Rare book seller wanted to verify if the books had in fact been de-accessioned and if they could sell them.
  • Titles were from U of H general collections but were valuable (ranged from $500 to $15,000 dollars). 
  • Rare book seller had name of suspect and U of H verified that this person was in fact using their library; student from previous year but had been disciplined and was not an active student.  
  • None of the books that the rare book seller had were checked out nor had they been de-accessioned.  The police were contacted.
  • While looking at the student’s blog library staff noticed that he would be moving to San Diego soon.  U of H kept things quiet during the investigation in hopes of getting the books back. 
  • Hand Writing analysis from lists he had sent to the book seller were analyzed.  Suspect didn't show up for the hand writing sample.
  • The Antiquarian Booksellers’ Association of America called and asked if this story was true.  They asked if they could share information with their association almost instantly the media started calling for interviews.  Interviews handled by Alan, and he knew the focus would likely be on the cost the books.  Alan stressed it is the research and cultural value of the books and breach of the common trust.  
  • Building manager of suspect saw a picture of suspect on the news and noticed that the elevator had been blocked by a box on the same floor of the suspect.  Building manager pushed books into the elevator, locked it and called the police. Suspect couldn't be found but his attorney called immediately. 
  • All U of H books, except one, where in the boxes.  They believe suspect was on his way to mail to US and/or dump into the canal.  U of H Learned from Antiquarian Booksellers’ Association that one other book seller had been contacted. 
  • U of H placed stamp outside perimeter of all sides.  The suspect had marked withdrawn stamp inside back flap.  Police needed U of H to proof that books were still part of the U of H collection and that suspect had taken the books.  Police were shown empty space on shelves where they books normally sat and the catalog records but this was not good enough.
  • Inventory showed that they had handled the books 2 years ago but the police needed to see that the library had it in their hands a few months ago. U of H looked at circulation history which showed that the student had been using a community card on the self-checkout machines.  For 2 months he was checking out and returning books - 211 books were lost and 220 books were checked out by suspect. 
  • Suspect had left self-checkout receipt behind but the police said that someone could have used his card and this still was not enough proof.  Police asked for security camera footage.
  • Comments among the attendees about how no one keeps circulation records/logs due to privacy concerns and homeland security.
  • Conversation among attendees about the use of self-checkout machines.
  • Comment from Georgia Tech that all departments get information when student is suspended and they wouldn't then give out a community card in this situation. 
  • Stanford also has had this issue.  Stanford circulation staff shared information with other staff across campus at the other branches regarding unusual behavior of a person and that’s how they discovered the problem.   
  • Standard requires government issued photo and they are now taking photocopies of the ID cards.  U of H had the right name on the card but all other info was made up.  One institution sends the card to the address so they know that the address is correct. 
  • Comment made that this topic is timely as we move from closed stacks to open stacks we probably don't have a good grasp on the value of our books in our open collections - over time the value increases. 
  • UNLV experience a theft - student had gotten demagnetizing brick from radio shack.
  • Penn had a problem and also had a hard time getting police interested but it was the bad checks that finally got them interested.
  • U of H - last big theft 20yrs ago.  Suspect back then not arrested though later stole a car and was arrested. 
  • New Mexico State University had an employee that was prosecuted for embezzlement.  He accepted a plea bargain and is paying restitution through installments. 
  • Paul Sharpe - same situation at U of Houston.  Suspect used bleach to bleach off the property stamps.  Noticed the person just missed a few edges.
  • Sometimes university police will find lost backpacks with book in it and while they try to get backpack to the owner they will ask library for info on who as the book checked out.  Paul said that they would then call the person and not give the info out to the police. Many in the room agreed. 
  • William Weare at IUPUI had same problem last year except it was a large list of textbooks.  Textbooks are now high value books.

 

Topic #2: Ebooks impact on Access Services: Reserves? Interlibrary Loan?

 

Discussion

  • Ebooks taking the forefront.  U of Washington, Bothell: Chelle Batchelor reported they have purchased ebooks with single user license, but instructors are asking that the ebooks be placed on reserve. 
  • ILL is also struggling.  Can we negotiate with vendors for access for ILL use.  University of West Florida reported that some vendors will work with you and allow multiple use.
  • Some ebooks allow printing.  Some feel their ILL shop is turning into a print shop, especially if your school has an epreferred policy and part of consortia agreements.
  • With III’s INN-Reach product you can't catch it but if using Iliad you can catch it. 
  • Orbis Cascade Orbits has policy if owned and available they won't send request through.  It really depends on how you list your holdings with OCLC.
  • Boston library consortium can display holdings in WorldCat Local but you have to drill down to A-Z list to get this info. 
  • With INN-Reach there is a policy choice to not display ebooks but policies don't allow others to use so why display if others can't use it - it will only upset people. 
  • Multiple user licenses more expensive than single user. At Penn State the problem is there interface which requires the student to actually log out and check it in to allow another user to get the ebook.  At Penn State they only use multi user for reserve items.
  • U of West Florida had faculty request to place an ebook reader on reserve.  They lend ebooks but haven't done this for reserves yet.  They have 50 texts on 6 different Kindles.  Kindles are locked down and you can't change titles for this class.  U of West Florida stated there is nothing to stop students from reregistering the device with their user name and password on Amazon but you will lose the 50 titles that the library loaded.  Library can go reregister and load titles back on again when Kindle is returned.  Stanford’s kindles get reregistered all the time.  U of West Florida get a lot of personal PDF’s loaded all the time and they have to clean it off.
  • Some wondering if there are any ADA issues with using ebooks?  National Federation of the Blind is monitoring ebook devices. When it is a mandatory reading you can’t make Kindles the only media.  Ann Snowman (Penn State) recently received complaint from NFB.

 

 

Topic #3: Organizational Changes: how have we responded to budget cuts?

 

Discussion

  • With organizational changes - communication is key!
  • Harvard reported that 2 1/2 years ago they hired consultants who looked at their organization.  Ground level staff has not been involved in the conversations.  Working towards becoming one library rather than many different libraries.  They will hear something next around February 15th in terms of the changes coming.
  • UNLV reported some changes also.  One set of changes worked ok and another not working so well.  They are working now on succession planning.  As an FYI Nancy Kress leaving UNLV in another week heading to NCSU. 
  • U of Washington, Bothell - two rounds of layoffs and very confidential - union environment - can't have conversations until after a certain point - difficult to know this knowing you can't control when you can communicate to your employees.  Conversations at administrative level going on for a while previously.  Hard to deal with rumor mill and speculation.
  • In 2006 University of Cincinnati went through this same experience. Union environment.  Some moving people around and some lower level staff just lost their jobs. No help from department head when they lost people quickly.  It would've been good to have help from administration when you lose several people all at once so you can deal with the aftermath left behind while keeping working moving forward.
  • At Stanford - need for constant staff development and looking at what the skills are and how to get the right competencies.
  • New Mexico State University - as way to save money have to keep positions open to pay for retirement incentives.  They also see the need to do more staff development but hard to have the resources for staff development: travel, training or webinar money.  At the recent Access Services Conference there was one session on this. 
  • Some spoke about strategy of throwing everything up in the air to see if you can get the right people in the right positions based on existing skill sets, but hard to do this in a union environment but for those who can do this it is great. 
  • Stanford doing staff development more informally.  Example - hourly person who shelved and made his way to become the shelving supervisor but discovered he is good at web 2.0 and is now in systems and doing great work. 
  • Northeastern University did a skills inventory - simple database. Distributed survey to collect info which let administration know what skills people have in-house. This process also clued the staff into what skills were needed for future.  For committee work they can go to this database and determine what skills are needed and then select staff with skills asking them to participate.  Were people scared of this skills inventory?  More were afraid of what they don't have vs. what they have.  People don't want others to know that you don't have x, y or z skills. It was mandatory process but information would not be used against anyone.  It’s all about how you roll it out and how you use the information. Example – they discovered one of their staff had PR skills and this person is now the library's media person. 

 

 Open Call - other Topics to Discuss?

 

Discussion

  • How many people have textbooks on physical reserves – 12 and of those 9 purchase the material or report some combination of purchasing.
    • Northeastern policy that they don't buy them at all.  University of Arizona has the same policy; however, there are many items in our library that faculty use as required texts even though they are standard textbooks.
    • 2 institutions partner with student government to buy textbooks
    • Auburn, UNLV, and Stanford purchase core textbooks. 
    • Eastern IL University has a rental textbook program.  Students don't want to buy books. 
    • For those who buy what is the range of your budget?  U of West Florida trying to get 2 copies of all textbooks, and while they don’t have the money yet, they are looking at needing $200-$250,000 for 12,000 students. 
    • At U of TX San Antonio they have 12,000 for the entire year.
    • University of Arizona working with student government and faculty on finding alternatives to textbooks and also thinking about piloting some electronic textbooks as a way to save students money.

 

  • Weeding - William Ware IUPUI – I know this was a previous discussion here but do others recycle material? 
    • Penn State - yes big green initiative on campus so they used to send everything to a landfill and now they compost everything for recycle.  Some effort to resell things.  You can pay people to scissor out the text to help with this process. 
    • U of South Florida worked with Campus recycling.  They hired outside contractors to come and remove runs of journals - be careful they lost some runs they didn't want to get rid of. 
    • U of Nebraska, Lincoln - don't leave dumpsters outside; Geology faculty went through and dug out books and campus newspaper also took picture and talked about library throwing out books.   
    • U of Arizona campus requires us to go through campus surplus when we weed collection.
    • NMSU big green initiative.  Many institutions have rules about what you can and can't do.  Some will send their material to World Books http://www.betterworldbooks.com/.

 

  • Libraries open to the public and security systems?
    • Northeastern has 3m security gates their pharos computer system has helped reduce the community issue.
    • Northwestern installed new system called EasyLobby Visitor Management System http://www.easylobby.com/ which requires cards to be scanned. Times community out after 5pm.

 

  • Anyone using StackMap?  Stanford developed.  They are at the conference as exhibitors.  Expensive. http://stanford.stackmap.com/  Easy to use but hardest part is getting stacks staff to input the ranges.  Location data.  It is good at range signs - beautiful maps it produces if you do a shift. Stanford has anecdotal data that this is really great. They have assessment data on number of clicks of maps. Grad school project but Stanford was 15th to implement live for only 8 months now.  U of Toronto ahead of Stanford.  You can look at it in Stanford's OPAC. 

 

Wrap up:

  • Call will go out for topics to discuss at Annual in Anaheim.  Please let us know issues you want to discuss.
    • An activity to help people find colleagues who would like to work together on common issues or projects.
    • Textbooks on Reserve
    • Managing student employees
    • Library Security
    • Technology
    • Customer Service Trends
    • Role of Access Services in the Commons
    • Role of Access Services in the Digital Age
    • Skill sets needed for Access Services
  • Call for New officers at annual.  Norice willing to serve as Chair and Robyn willing to serve as Vice-Chair.  Will need a new Secretary to join the team.  You can also put your name in for other officer positions.  Nominations and elections will take place at annual meeting in June.
  • Login sheets posted on ALA Connect but because our personal info is here you have to join.  If you are an ALA member you can join.  In ALA Connect go to online docs (right hand side) to get to the minutes. 

 

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