RUSA RSS Cooperative Reference Service (Reference Services Section) Committee
July 5, 2011: The primary project is the undertaking of a video by Arlene Weismantel, Michigan State University, describing the advantages and challenges of participating in 24/7 cooperative virtual reference. The audience for the video is new librarians, to provide a brief background on what is involved. During the next months, we plan to discuss training for cooperative reference and our committee’s role (has this committee outlived its purpose?), as well as ideas for other informational videos.
February 6, 2012: The Committee’s goal of producing a video on cooperative reference came to fruition in late fall, 2011, with the completion of Exploring Service Quality in Cooperative Reference, created by Arlene Weismantel and her colleague Christine Tobias with the assistance of media staff at Michigan State University. The video has been uploaded to YouTube and will be linked from various RSS (and perhaps beyond) webpages. The Committee identified other training needs, including how to maintain quality, training methods and models, and connected with that, how to enable new chatters sufficient practice prior to fully monitoring the service. Another ongoing topic of discussion has been the possibility of creating a document of suggestions and tips for the cooperative handling reference and information services during disasters. Finally, the Committee is leaning strongly toward recommending its discontinuation, with the responsibility for cooperative reference issues assumed by other appropriate committees, most likely Virtual Reference. We note that the majority of cooperative reference now takes place through virtual means.
The RSS Cooperative Reference Service Committee will meet virtually:
Date: 25 January 2012 (Wednesday)
Time: 10:00 a.m. Pacific Standard Time
2. Update on cooperative reference video (Arlene)
3. Review and discussion of goals
4. Future of committee discussion
Questions? Contact Nancy Huling, Committee Chair, at firstname.lastname@example.org.
- Complete the cooperative reference service video by Midwinter, 2012.
- Identify training needs for cooperative reference by Midwinter, 2012.
- Determine how to meet training needs by Annual, 2012.
- Explore the possibility of creating guidelines for cooperative services during disasters. Discussion to occur throughout the year.
Progress on goals: the Cooperative Reference Service video is in production, with an anticipated completion date by Midwinter, 2012. No progress on other goals to date.