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ALCTS e-Forum: Training for Results: Hard & Soft Skills for Technical Services Staff

Tuesday, December 5, 2017 - 9:00 am to Wednesday, December 6, 2017 - 5:00 pm, US/Central

ALCTS e-Forum: Training for Results: Hard & Soft Skills for Technical Services Staff

December 5-6, 2017


Moderated by Terry McQuown and Maggie Dull


Please join us for an e-forum discussion. It’s free and open to everyone!

Registration information is at the end of the message.


Each day, discussion begins and ends at:

Pacific: 7 a.m. – 3 p.m.

Mountain: 8 a.m. – 4 p.m.

Central: 9 a.m. – 5 p.m.

Eastern: 10 a.m. – 6 p.m.


Libraries spend a lot of time and resources training staff. However, how do we know that staff are receiving the right training, in the right format, at the right time? And how do we know it’s having the intended effect? In this e-Forum, we will share best practices in training as they relate to hard and soft skills for technical services staff. Topics include: conducting needs assessments, ensuring that staff apply what they learn in training, evaluating training effectiveness, and overcoming obstacles specific to technical services training.



Terry McQuown is the Staff Development Coordinator with King County Library System, in Washington State. He received a BA in classical civilization from the University of California, Los Angeles; an MA in Archaeological Studies from Yale University; a JD from Vanderbilt University; and an MLIS from Kent State University. He has worked for the King County Library System as an Adult & Teen Services Librarian, a Supervising Librarian, and, in his current position, as the Staff Development Coordinator, where he oversees the library's trainings.


Maggie Dull is currently the Metadata and Digital Curation Librarian at the University of Baltimore’s Langsdale Library. She has presented at the Maryland Library Association/Delaware Library Association Annual Conference and ALA Annual Conference on topics relating to collaboration and training. She has served as a member of the ALCTS Leadership Development Committee since 2014.


What Is an e-Forum?

An ALCTS e-forum provides an opportunity for librarians to discuss matters of interest, led by a moderator, through the e-forum discussion list. The e-forum discussion list works like an email listserv: register your email address with the list, and then you will receive messages and communicate with other participants through an email discussion. Most e-forums last two to three days. Registration is necessary to participate, but it's free.


For information about upcoming e-forums, please visit http://www.ala.org/alcts/confevents/upcoming/e-forum


How to Register

You must register your email address to subscribe to or access an electronic discussion list on ALA's Mailing List Service. Once you have registered for one e-forum, you do not need to register again, unless you choose to leave the list. Find instructions for subscribing and unsubscribing online. (http://www.ala.org/alcts/confevents/upcoming/e-forum/sympa)


If you have any problems, please contact alcts-eforum-request@ala.org.