Libraries Transforming Communities case studies released
Results of community engagement initiative shared in ALA’s Libraries Transforming Communities case studies
The American Library Association (ALA) has released five case studies detailing the experiences of the Libraries Transforming Communities (LTC) Public Innovators Cohort, a group of public libraries that spent 18 months engaging their communities and taking a leadership role in driving community change.
The cohort, selected in 2014 through a competitive, peer-reviewed application process, is part of ALA’s LTC initiative, a national plan to help librarians strengthen their role as core community leaders and change-agents.
The case studies describe the experiences, accomplishments and challenges as a range of libraries — from tiny Red Hook (N.Y.) Public Library to massive Los Angeles Public Library system — learned a new community engagement approach and began using it in their communities. The approach, known as Turning Outward, was created by The Harwood Institute for Public Innovation, ALA’s partner in the LTC initiative.
- Columbus (Wis.) Public Library: Innovative Solutions to Bridging Community Divisions describes how the once-rural community — now swiftly becoming a commuter town — helped bring together longtime residents and newcomers and built a stronger reputation as an institution that can help solve community challenges.
- Hartford (Conn.) Public Library: Building on a Foundation of Success … and Going Deep to Go Broad describes how Hartford’s library — which has a long, successful history of community engagement work — led a series of community conversations to improve relationships between residents and police officers in an underserved part of the city.
- Los Angeles (Calif.) Public Library: Two Paths, One Destination: Culture Change in a Major Library Systemexplores how library staff reevaluated their community engagement strategy and is continuing to plant seeds of change across the system.
- Red Hook (N.Y.) Public Library: One Small Win Creates Huge Ripples of Change shares how a small public library helped to get its community “unstuck” by tackling small challenges, such as a problematic traffic light, to show that change was possible.
- Spokane County (Wash.) Library District: Building an Organizational Culture that Puts Community First illustrates how the 10-branch system made institutional changes, such as updating job descriptions to include community engagement activities, to create a library culture that put the community at the center of decision-making.
The ALA-Harwood Institute partnership is based on the idea that libraries, by virtue of their trusted position in their communities, are uniquely suited to help solve challenges of all types, from illiteracy to drug epidemics to distrust in government.
“The old model of libraries is not working anymore,” said Patrick Roewe, deputy director of the Spokane County Library District and LTC cohort member. “What was really critical about Libraries Transforming Communities is it gave us a path to follow that was more intentional … . It took some of the guesswork out of the approach.”
The Turning Outward approach involves asking the right questions to find out what community members really wants, and bringing together the right teams to help make those aspirations a reality. Libraries around the country are using the approach to better understand their communities and bring about positive change.
The training materials used by the cohort — including webinars, conversation facilitation guides, and worksheets designed for both individual and team use — are available, free of charge, at www.ala.org/LTC. The website also includes stories from five other cohort libraries: Know County (Ind.) Public Library, San Jose (Calif.) Public Library, Springfield (Mass.) City Library, Suffolk (Va.) Public Library and Tuscaloosa (Ala.) Public Library.
For information about in-person workshops and conference sessions about LTC and the Turning Outward approach, visit www.ala.org/LTC/training.
About the American Library Association
The American Library Association is the oldest and largest library association in the world, with approximately 55,000 members in academic, public, school, government and special libraries. The mission of the American Library Association is to provide leadership for the development, promotion and improvement of library and information services and the profession of librarianship in order to enhance learning and ensure access to information for all.
About The Harwood Institute
The Harwood Institute for Public Innovation is a national nonprofit organization based in Bethesda, Md., that teaches and coaches people and organizations to solve pressing problems and change how communities work together. The institute is guided by Richard C. Harwood, whose transformational work during the past 25 years has spread to thousands of communities nationally and worldwide, from small towns to large cities.