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Meeting Minutes, October 23, 2015



  • Fay Verburg                    Georgia Regents University/Reese Library
  • Jane Stephens                  Texas A & M University, Evans Library
  • Jenise Overmier                American University Library
  • Jeremy Walker                 Weill Cornell Medical College in Qatar
  • Jerilyn Marshall                 University of Northern Iowa Rod Library
  • Paula Dempsey                 University of Illinois at Chicago
  • Rebeca Graff                    SMU (Southern Methodist University)
  • Terri Miller                        Michigan State University Library


      * Name in italics = present


Goal/s, due by 10/30

  • One suggestion is to find out what data is collected at reference, how it's used, and even where it goes.  With this, we might put together a best practices guide to data collection.
  • Work with the data collected in 2014 regarding reference service models
  • Qualitatively assessing whether reference is meeting our service goals - what's not captured by the numbers? How are people doing this?
  • How to assess service staff (reference, research help, basic info), especially during periods of transition or in tiered service models?  Affect, correctness, willingness-to-return, appropriateness to audience, peer-mentoring. We could do a lit review this year and, possibly a follow-up survey next year. We'd like to do this, but need to determine has this already been done?

Scheduling Virtual Midwinter Meeting for January
We'll have a Doodle Poll in November/December.


To do

Rebecca:    Send link to previous survey info asap

All:             Quick lit search by Wednesday, 10/28, to determine viability of this goal

Rebecca:    Set up method of sharing search results (possibly ProQuest Flow)