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Reference Services in Transition: Changing Models and Assessing Success

Saturday, January 31, 2015
3:00 pm to 4:00 pm, US/Central

Traditional reference service models have been moving towards combined service desks, no service desks, triaged research help, among many other models. The goal for the discussion is to explore what new models are being employed, the benefits and/or drawbacks of changed models, and how new models are being assessed. To jumpstart this discussion, we will look at some of the results from a survey on reference service models conducted by the Evaluation of Reference and User Services Committee (RSS) in January 2014. This discussion is open to anyone interested in reference services in any type of library.

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