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RSS Communication and Teaching at the Point of Need: A Selected Bibliography

Bahr, Ellen, and Chandler Harriss. “One-to-One Instruction.” College & Research Libraries News 76.1 (2015): 14-17.

Becker, Bernd W. "Embedded Librarianship: A Point-Of-Need Service." Behavioral & Social Sciences Librarian 29.3 (2010): 237-240.

Blevins, Amy E., Jennifer Deberg, and Chris Childs. "Developing a Best Practices Plan for Tutorials in a Multi-Library System." Medical reference services quarterly 33.3 (2014): 253-263.

Coonin, Bryna, Beth Filar Williams, and Heidi Steiner. "Fostering Library as a Place for Distance Students: Best Practices from Two Universities." Internet Reference Services Quarterly 16.4 (2011): 149-158.

DeVoe, Kristina M. "Chat Widgets: Placing Your Virtual Reference Services At Your User's Point(S) Of Need." Reference Librarian 49.1 (2008): 99-101.

Henry, Cynthia L., Kimberly K. Vardeman, and Carrye K. Syma. "Reaching Out: Connecting Students to Their Personal Librarian." Reference Services Review 40.3 (2012): 396-407.

Kayongo, Jessica, and Elizabeth Van Jacob. "Burning the Midnight Oil: Librarians, Students, and Late-Night Chat Reference at the University of Notre Dame." Internet Reference Services Quarterly 16.3 (2011): 99-109.

Kennedy, Scott. "Farewell to the Reference Librarian." Journal of Library Administration 51.4 (2011): 319-325.

Kilzer, Rebekah. "Reference as Service, Reference as Place: A View of Reference in the Academic Library." Reference Librarian 52.4 (2011): 291-299.

Kimok, Debra, and Holly Heller-Ross. "Visual Tutorials for Point-Of-Need Instruction in Online Courses." Journal of Library Administration 48.3/4 (2008): 527-543.

Knapp, Jeffrey A., Nicholas J. Rowland, and Eric P. Charles. "Retaining Students by Embedding Librarians into Undergraduate Research Experiences." Reference Services Review 42.1 (2014): 129-147.

MacDonald, James, and Kealin McCabe. "Iroam: Leveraging Mobile Technology to Provide Innovative Point of Need Reference Services." Code4lib Journal 13 (2011): 1-7.

Malenfant, Chuck, and Nora Egan Demers. "Collaboration for Point-Of-Need Library Instruction." Reference Services Review 32.3 (2004): 264-273.

Mathews, Brian. "Flip the Model: Strategies for Creating and Delivering Value." Journal of Academic Librarianship Jan. 2014: 16+.

McCabe, Kealin M., and James R.W. MacDonald. "Roaming Reference: Reinvigorating Reference through Point of Need Service." Partnership: The Canadian Journal of Library & Information Practice & Research 6.2 (2011): 1-15.

Miller, James C.1. "Targeting Point Of Need To Increase Traffic To Library Resources." Georgia Library Quarterly 51.1 (2014): 15-24.

Rathmel, Angela, Liisa Mobley, Buddy Pennington and Adam Chandler Tools, Techniques, and Training: Results of an E-Resources Troubleshooting Survey, Journal of Electronic Resources Librarianship, 27.2 (2015): 88-107.

Read, Kim and Morasch, Maureen, "Point-of-Need Resources in the LMS: Providing Performance Support to Thousands of Online Graduate Students" (2015). Faculty Research. Paper 3.

Robinson, Kathryn. "Point-Of-Need Customer Service: Mobile Service Using Wireless Technology." Journal of Access Services 3.2 (2005): 1-14.

Ruppel, Margie, and Amy Vecchione. "It's Research Made Easier!" SMS and Chat Reference Perceptions." Reference Services Review 40.3 (2012): 423-448.

Sekyere, Kwabena. "Embedding an IM Widget in Research Databases: Helping Users at Their Point-Of-Need." Electronic Journal of Academic & Special Librarianship 10.2 (2009): 1-5.

Solorzano, Ronald Martin. "Adding Value at the Desk: How Technology and User Expectations are Changing Reference Work." The Reference Librarian 54.2 (2013): 89-102.

Southwell, Karen, and Judith Brook. "Embedded Assignment Guides - Point Of Need Instruction on the Web." Georgia Library Quarterly 41.1 (2004): 5-8.

Stevens, Christy R. "Reference Reviewed and Re-Envisioned: Revamping Librarian and Desk-Centric Services with LibStARs and LibAnswers." Journal of Academic Librarianship 39.2 (2013): 202-14.

Trump, Judith F., Ian P. Tuttle, and Robert E. Dugan. "Here, There, and Everywhere: Reference at the Point-Of-Need." Journal of Academic Librarianship 27.6 (2001): 464.

Vucovich, Lee A., et al. "Is the Time and Effort Worth It? One Library's Evaluation of Using Social Networking Tools for Outreach." Medical Reference Services Quarterly 32.1 (2013): 12-25.

Walker, Kevin W, and Michael Pearce. "Student Engagement in One-Shot Library Instruction." Journal of Academic Librarianship 40.3-4 (2014): 281-90.

Walsh, Andrew. "QR Codes - Using Mobile Phones to Deliver Library Instruction and Help at the Point of Need." Journal of Information Literacy 4.1 (2010): 55-63.

Whitchurch, Michael J. "A Quick Response: QR Code Use at the Harold B. Lee Library." Reference Librarian 53.4 (2012): 392-402.

Angela Rathmel, Liisa Mobley, Buddy Pennington & Adam Chandler (2015) Tools, Techniques, and Training: Results of an E-Resources Troubleshooting Survey, Journal of Electronic Resources Librarianship, 27:2, 88-107