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Chase Ollis (staff)'s picture

Upcoming ACRL Webcast – Putting the User First (6/11)

Join ACRL for the e-Learning webcast, “Putting the User First,”on Wednesday, June 11 (1:00 – 2:30 p.m. Central).

Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. User experience is everywhere. It’s reference, it’s your website, it’s every phone call you get, it’s your collections and it is definitely how many comfortable chairs you have and making the most of that prime window seating. But some of us have buildings with hard chairs and no windows, many of us have shrinking budgets, nearly everybody has experience with grumpies, whether a patron, a colleague, or (gulp) ourselves.

The good news is that even small changes can make big headway. Looking to transform your library and your services to be more responsive, effective and user-centered? Interested in revitalizing your own practice? This interactive webcast will give you food for thought by presenting hands-on strategies and practical suggestions you can apply today.

Learning Outcomes:

  • Define user experience design within the context of public services librarianship in order to establish groundwork for UX-based thinking and decision-making in professional practice.
  • Discover concrete strategies for identifying, implementing, and evaluating user-driven changes in order to improve physical and virtual services.
  • Identify resources for inspiration and further study in order to enable participants to continue their own personal UX journey.

Presenter(s): Courtney Greene McDonald, Head, Discovery and Research Services, Indiana University

Registration materials and details on the webcast are available on the ACRL e-Learning website; group registration and other discounts are available. Contact mconahan@ala.org or call (312) 280-2522 with questions.