Extreme Customer Service: Reference at Its Finest!
1:00 pm to 2:30 pm, US/Pacific
What can truly set reference apart from Google and other online information providers? What can breed patron loyalty and ensure return visits? Service! A library’s customer service can have a staggering impact on customer satisfaction and retention. Join with colleagues to share real world examples of extreme customer service – wonderful as well as woeful – and to learn practical tips for improving your service and making your reference service invaluable.