Technical Services Workflow Efficiency Interest Group
1:00 pm to 2:30 pm, US/Pacific
Are We Still Doing This? Streamlining Workflows in Collection Management
Regina Koury, Idaho State University library
In 2013 Idaho State University instituted campus-wide Program Prioritization process, based on Robert Dickeson’s model and initiated by the Idaho State Board of Education. As part of this process, ISU library have been tasked to identify key processes, number of personnel assigned to the key processes and key processes that can be streamlined or eliminated.
This dynamic, full of real examples presentation will describe how library’s Collection Management workflows have been re-evaluated. How library strategically streamlined acquisitions, cataloging, electronic resources and government documents management workflows, which processes were relevant and which no longer applied, which technology we used to help us to be efficient and creative and how Collection Management navigated through changes.
Keeping Up Connections: Managing Change in Technical Services Through Collaboration at Atkins Library
Shoko Tokoro, Atkins Library, University of North Carolina at Charlotte
Joseph Nicholson, Atkins Library, University of North Carolina at Charlotte
In 2011, a reorganization of Atkins Library at the University of North Carolina at Charlotte resulted in the disbanding of Technical Services. The functions of each unit of Acquisitions, Cataloging, Electronic Resources, Serials, Collections Development, and Government Documents were physically separated, and personnel from some units were annexed to different departments. In July 2013, the library adopted a new ILS that has added more complications to the roles and workflows of staff. This presentation will describe how librarians and staff at Atkins have collaborated creatively across redrawn organizational boundaries and devised agile workflows to ensure that both traditional technical services tasks and new responsibilities are handled effectively during a period of organizational change. A particular focus will be the migration of library data to the new ILS at Atkins, an effort that required close cooperation among staff and a nimble rethinking of traditional staff roles and responsibilities.
Moving from print-centric to e-centric workflows: a reorganization of the Technical Services Group at the GMU Libraries
Meg Manahan, George Mason University Libraries
Nathan Putnam, University of Maryland Libraries
In 2010, the George Mason University Libraries Technical Services Group (TSG) underwent a massive reorganization in order to update for new workflows and demands. After a year of research, targeted focus groups, and departmental meetings, a new TSG emerged. The hallmark of the reorganization was flexibility, particularly with regard to format. The two new TSG departments - Resource Acquisitions and Resource Description & Metadata Services - are format blind. Job descriptions are also format-neutral, to allow all staff to work with any format. The focus on flexibility is embodied most significantly by an E-resources Team that crosses departments and even bridges other library divisions. Membership on the team is fluid, so that over time the team can expand or contract as needed. This presentation will focus on the impetus for the reorganization, the team model and the improved electronic workflows within this team, and the other changes, such as cataloging on receipt, that allowed us to allocate additional staff to electronic resources.