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Recording and Slides: Managing Changes to Reference Services Webinar

Yesterday Just Ask hosted our first free webinar titled Managing Changes to Reference Services. It sold out fairly quickly, so we recorded the webinar and Gail was kind enough to send us a copy of her slides. 

The recording of the webinar can be found here: http://ala.adobeconnect.com/p7tui6cm9re/. The presentation runs about 1:16 minutes. 

Gail's slides have been attached as a PDF file. 


Description of the webinar: 

Managing Changes to Reference Services: Keeping Reference Services (and Reference Librarians) Alive in a Turbulent Environment
A free webinar, sponsored by JustAsk

Being a librarian isn’t what it used to be, but how do you deal with and manage this shift? Libraries and the services they provide are adapting to meet the ever-changing needs of their communities. How can reference librarians embrace and lead change to keep their services relevant, while staying sane and healthy? This webinar, featuring Gail Griffith, will discuss change and transition as it relates to reference librarians and departments. Using online discussion and activities, Griffith will not only ask participants to define current reference trends and models, she will discuss how reference librarians and professionals can manage change on a personal and professional level.

By the end of the sessions participants should be able to:

  • Describe changes occurring in the provision of reference services, along with 2 positive and 2 negative impacts of the changing environment
  • Identify the difference between change and transition (Bridges model)
  • Articulate one reason why reference service remains an important part of library service (building on elevator speeches training?)
  • Identify 3 opportunities for increasing the relevance of reference services in the current environment
  • Identify one strategy for ‘staying sane’ in a turbulent environment

About the Presenter:

Gail Griffith enjoyed a 35-year career as a public librarian, retiring in 2008 as the Deputy Director of the Carroll County (MD) Public Library. Since 1992 she has worked with libraries throughout the country as a consultant on strategic planning, training, and leadership development projects. She currently serves as Coordinator of Maryland’s Library Associate Training Institute, a statewide program that equips Bachelor’s prepared librarians for certification.
Gail often works with the Singer Group, and co-authored (with Paula Singer) the recent book, Succession Planning in the Library: Developing Leaders, Managing Change, published by ALA.
Gail holds an MLS from the University of Maryland and an MS in Organization Development from the Johns Hopkins University.