The New Reference Services: A Refdesk-shattering Discussion
8:30 am to 10:00 am, US/Central
There is plenty of talk about the new work of "little r" reference, but little detail on how that translates into the daily work of public library reference staff. This program delves into the who/what/where/how of contemporary reference work. Panelists to kick off the discussion of this topic will be Todd Dunkelberg, (Director, Deschutes Public Library, Bend, Oregon), Stephanie Chase (Director of Library Programs and Services, The Seattle Public Library), and Sue Banks (Deputy Director, Carnegie Library of Pittsburgh). This will be a super-smart, refdesk-shattering event!
**Selected as a conference "top pick" by Library Journal!**