Heads of Cataloging Departments Interest Group
8:30 am to 10:00 am, US/Pacific
Please join the Heads of Cataloging Interest Group as we continue our series on assessment for cataloging enterprises. Following on June’s introduction to assessment, this Midwinter program will provide an opportunity to learn about active quantitative and qualitative assessment programs. The session will include presentations from two speakers, detailed below, as well as ample opportunity for discussion.
Casey Chaney, Backstage Library Works
Implementing tools to quantitatively measure work produced will allow managers to better understand the strengths and weaknesses of the staff and the current workflow process. Quantitative assessment will allow managers to put together accurate project schedules, pinpoint areas of inefficiency or high efficiency, potential quality issues and may play a key role in setting standards for the institution. This presentation will highlight a few methods and tools available and how they can play a role in any organization.
Rebecca Mugridge, University at Albany
Qualitative assessment activities, when conducted regularly and methodically, can help managers and administrators understand the impact and value of the work that they do for their customers. Are we meeting our customers' needs? Are there services that we could provide but currently do not? What are their priorities? Are we responsive to their questions and issues? This presentation will explore the use of customer service surveys, focus groups, quality initiatives, and other methods to evaluate and assess the work that we do.