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Don Boozer's picture

"Are Virtual Reference Services Worth the Effort? What ROI Analysis and User Evaluations Tell Us" Presentations

The members of the Virtual Reference Services Committee would once again like to thank our moderator, Dr. Joe Janes (Associate Dean, Information School, University of Washington, Seattle), and panelists:

  • Julie Strange, Maryland AskUsNow!
  • Scott Collard & Kara Whatley, New York University
  • Amanda Clay Powers, Mississippi State University Libraries

who made our sponsored program at ALA Annual 2012 in Anaheim (Are Virtual Reference Services Worth the Effort? What ROI Analysis and User Evaluations Tell Us) possible.

The event was attended by approximately 140+ people.

For those who would like to review the presentations, we will provide links below as they become available:

 

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Collard_and_WhatleyVRROI.ppt689.5 KB