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RUSA RSS Services for Job Seeking Patrons Committee

In: RUSA RSS (Reference Services Section), Reference Services

Large and small libraries hold a variety of programs for job seekers – regular classes, one-shot sessions, traditional reference services, reference appointments and others. How do libraries and information providers determine needs of the community and which services & programs to offer? How do they assess outcomes? Come join the RSS Job & Career Reference Committee for a discussion of various strategies for best serving communities large and small.

We will hold our Midwinter Official meeting on JANUARY 30, 1p-2p (ET). in Blackboard Collaborate.
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Event Annual 2014: Community Needs, Reference, & Assessment in Job & Career Reference: RSS Job & Career Reference Committee Discussion Forum

by Kathryn Oberg on Thu, May 8, 2014 at 12:48 pm

Large and small libraries hold a variety of programs for job seekers – regular classes, one-shot sessions, traditional reference services, reference appointments and others. How do libraries and information providers determine needs of the community and which services & programs to offer? How do they assess outcomes? Come join the RSS Job & Career Reference Committee for a discussion of various strategies for best serving communities large and small.

Online Doc 2017-2018 Goals

by Rachel Minkin on Wed, Aug 2, 2017 at 10:19 am

Good morning, colleagues!

Sounds like we're all game to have two goals this year:

1. Put on a webinar around helping our job-seeking patrons. (That call will come out in the Fall.)

2. Work on outreach measure to encourage/ invite new members to our committee.

Good morning, colleagues!

Sounds like we're all game to have two goals this year:

1. Put on a webinar around helping our job-seeking patrons. (That call will come out in the Fall.)

2. Work on outreach measure to encourage/ invite new members to our committee.

In past years, we've done discussion groups at MidWinter. Although well attended, they've never garnered us more committee members. Furthermore, many of us won't be able to attend MidWinter, instead using our funds to travel to Annual. Based on the last RSS board call, we've learned that the chances of getting a slot for a program are slim but that webinars are strongly encouraged! In turn, we're hopeful that a webinar may allow MORE people to interact with our committee and may be a further way to engage new members.

Submitted respectfully by,

Rachel

 

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Online Doc Welcome/ Introduction/ Start thinking!

by Rachel Minkin on Fri, Jul 14, 2017 at 02:26 pm

Good afternoon, colleagues!

I am going to post this in ALA Connect too so it's all official-like... so you may receive notification about it later!

My name is Rachel and this is my second go around as chair for the RUSA RSS Services for Job Seeking Patrons. Welcome to all of you... some returning folks, some new!

Good afternoon, colleagues!

I am going to post this in ALA Connect too so it's all official-like... so you may receive notification about it later!

My name is Rachel and this is my second go around as chair for the RUSA RSS Services for Job Seeking Patrons. Welcome to all of you... some returning folks, some new!

Even though it's only July, we do need to start thinking about goals for the 2017-18 year. Last year we had the goal of holding a discussion forum at MidWinter on providing alternative services to job seeking patrons. It was in a really weird location (about a 100 miles from nowhere) but well attended.

Some possible goals for this year could be:

  • Host a discussion forum again at MidWinter (I believe that's in Denver this year)
  • Put together a program for ALA Annual (New Orleans)

The first RUSA RSS board meeting for the year is on July 31st and after that date, I might have more information about deadlines for MidWinter, Annual, and anything else we may want to join. I look forward to hearing YOUR ideas though. What are you interested in working on?

Hope to talk with you all soon, at least via email.

-Rachel

 

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Online Doc Notes from ALA MW Discussion Forum "Alternative Services for Job Seeking Patrons"

by Rachel Minkin on Fri, Jan 27, 2017 at 08:52 am

Thank you to all in attendance for your great input. We appreciate your sharing with us! -Rachel

 

Thank you to all in attendance for your great input. We appreciate your sharing with us! -Rachel

 

Alternative Services for Job Seeking Patrons | Discussion Forum

Services for Job Seeking Patrons (RUSA RSS)

Saturday, January 21, 1pm-2:30pm

Georgia World Congress Center, B217

 

Some themes we covered:

Diversity is in play: our diverse patron bases mean each of us needs to offer varying levels of service, at varying times, in varying manners.

Job Seekers utilize any library they can so we see them in both public and academic libraries

 

Audience/ Patron group could be:

Any age, any race, any level of education, any nationality, etc.

 

Audience/ Patron expectations of  job services could be that library staff member will:

Write resume

Update resume

Fill out online job application

Provide interview space

Provide interview prep

 

Services could be:

Resume review (Drop in or by appt)

Interview prep (class or 1:1)

Basic tech skills utilizing Lynda.com. Learning Express or having a staff person run a class

Tech drop in sessions such as “How to use X” where X could be a device or a program

 

Libraries could potentially also provide:

Foundation Center’s Foundation Directory Online (pricy)

Longer length blocks of times on computers for resume writers

Skype room or Skype on tablets/ iPads

Skype has multiple uses so might be a good investment as far as learning to use and provided space

Skype for refugee and immigrant communities

Skype for inmates to read to their children

Skype for use as part of entrepenurial/ start up programs

Problems we as librarians encounter:

Some patrons do not have the skills to update a resume into an electronic format

Online resume templates are difficult to use and cost patrons money at the end (which patrons don’t realize)

Even entry level positions and service positions such as fast food require online applications. This is a barrier for many patrons uncomfortable with technology or with gaps in employment or no prior employment

Who on staff is “in charge” of job and career services? Circulation? Reference? Someone else?

Job Seekers may actually need career counseling: we see them return time and time again to fill out a new application etc.

Also points to larger social issues: these patrons may also have difficulty with online health care forms, tax forms, enrollment, etc.

 

Possible solutions:

Grant opportunities such as AARP allow libraries to hire additional help for job seekers (but unsustainable when grant is over)

Libraries with enough discretionary funding could purchase several smaller memory thumb drives as incentive for taking resume and technology based classes (allows patron to update resume AND save it in a useful format AND gives a good grounding in more commonly used tech)

Programs like WinWay offer resume template services. Libraries can contact them for site license

Because time helping someone with a resume is time away from the service desk, maybe helpful to promote appointments (perhaps using the thumb drives as incentive)

Partnering: several of our group spoke of city/ state organizations that are running employment assistance programs, including things libraries struggle to provide. However, Memorandums of Understanding might need to be in play so each partner knows the expectations of service and can also avoid duplication

    JobCorps

    Philadelphia Works has a Job Gateway with Career Resources for adults and youth

    Kansas City has the Women’s Employment Network

 

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Online Doc Pre- MidWinter 2017 minutes: mostly program prep

by Rachel Minkin on Fri, Jan 27, 2017 at 08:15 am

Sorry for the delay on minutes!

Our committee had a brief Zoom meeting on Wednesday, January 11th. The notes are below. Much thanks to Carolyn Larson who provided some great insight into program questions! In this meeting, we planned out our MidWinter Program (a discussion forum entitled "Alternative Services for Job Seeking Patrons")

-Respectfully submitted on January 27, 2017

 

Minutes for 1/11/17 mtg

Present: Julie Robinson, Jennifer Wilhelm, Rachel Minkin (notes)

 

  • Introductions of us, including Carolyn

 

Sorry for the delay on minutes!

Our committee had a brief Zoom meeting on Wednesday, January 11th. The notes are below. Much thanks to Carolyn Larson who provided some great insight into program questions! In this meeting, we planned out our MidWinter Program (a discussion forum entitled "Alternative Services for Job Seeking Patrons")

-Respectfully submitted on January 27, 2017

 

Minutes for 1/11/17 mtg

Present: Julie Robinson, Jennifer Wilhelm, Rachel Minkin (notes)

 

  • Introductions of us, including Carolyn

 

  • Introductions of attendees (if there’s not a lot? How many would be too many?)

 

  • Who/ What our committee is and why we think that’s important to librarianship?

 

  • Here are some things we are doing:

o    Julie: you are using Skype, right?

o    Jen: resume review and information guides on website

o    Rachel: support a small career services collection, directed at undergraduates and community patrons (mostly younger community patrons). Maintain subscription to Vault Career Insider (subscription service), and as part of Michigan eLibrary (http://mel.org/jobs), access to Jobs Gateway, a series of job/ career related databases

 

  • Who’s asking? How do you identify these patrons? Do you have formal outreach programs/ services for these patrons?

o    Carolyn says “ LC  gets a very wide range --  from  folks looking for relatively high end  jobs, folks who’ve purposely taken time out to raise families to folks who’ve lost jobs and appear to be struggling,  and via mail, many people who are incarcerated and soon to be released.  In contrast, we get relatively few from unemployed recent graduates. We also get related questions about people who want to start their own businesses or start a home-based online job.”

o    Carolyn goes on to say “Primarily when they tell us, either in an email or in-person:  from a relatively straightforward question requesting examples of resumes to questions about legitimacy of a particular company offering online jobs, questions about how to find a job in a particular industry, type of work a particular job might entail, etc.”

o    Carolyn: “LC doesn’t have any formal outreach.  We do have  fairly extensive web guides on  Career Assistance linked from  http://www.loc.gov/rr/business/beonline/beohome.html

o    Jen: marketing on twitter/ facebook (social media) and flyers for guides

o    Julie: part of outreach but not in the way we’re thinking!

 

  • What are we seeing in our libraries? What kinds of questions and situations?

 

  • What could we doing more/ better? (Is this too masochistic?) “If you had the budget and the staff, what would you do more? Better? Pie in the sky!”

 

TAKE NOTES AT EVENT

GET EVERYONE’S EMAIL (signin sheet)

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Online Doc Questions for you!

by Rachel Minkin on Tue, Nov 29, 2016 at 07:52 am

Good morning colleagues!

Will you be attending Mid - Winter in Atlanta this year?

If yes, will you be able to assist in our discussion forum? (Facilitating, participating with audience)

If no, will you be able to help generate questions for the discussion?

 

-Rachel

 

Online Doc Mid Winter program - details/ dates/ times

by Rachel Minkin on Sun, Nov 27, 2016 at 06:04 pm

Good afternoon/ evening colleagues!

We have a program title and blurb for our Mid Winter discussion. Please feel free to share this widely with your friends and colleagues attending Mid Winter.

"“Alternative Services for Job Seeking Patrons”"

Good afternoon/ evening colleagues!

We have a program title and blurb for our Mid Winter discussion. Please feel free to share this widely with your friends and colleagues attending Mid Winter.

"“Alternative Services for Job Seeking Patrons”"

How can we support our unemployed and underemployed patrons as they navigate a local job market? What tools and technologies do we as librarians have access to that we could re-purpose specifically for job seekers? What are some alternative services could add value to our interactions with job seeking patrons. Join the Services for Job Seeking Patrons as we brainstorm alternative uses of current tools and technologies and alternative services in the our libraries.

1/21/2017 (Saturday)

1-2:30pm

Georgia World Congress Center (GWCC), B217

NEXT STEPS:

Create discussion materials

 

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Online Doc Potential MidWinter program

by Rachel Minkin on Mon, Sep 12, 2016 at 01:22 pm

If we can get one of the discussion forum spots for Mid-Winter, we have a potential theme/ title

"Alternative Services for Job Seeking Patrons".. thanks Julie!

Online Doc 2016-17 goals

by Rachel Minkin on Mon, Sep 12, 2016 at 01:20 pm

1. Hold a MidWinter discussion forum on  "Alternative Services for Job Seeking Patrons"

2. Work towards an Annual 2017 discussion forum/ program

 

And if we change them, well, then we change them. :)

Discussion Trying again: Goals

by Rachel Minkin on Wed, Sep 7, 2016 at 04:33 pm

Sorry, if you've already seen this but we do also need to come up with some goals... 3 or so for the 2016-17 year. This needs to be done by next week! Apologies for the quick turn around but let's get things going!

I've included last year's goals as a starting point. Tweek these? Come up with new?

Last year's goals:

Sorry, if you've already seen this but we do also need to come up with some goals... 3 or so for the 2016-17 year. This needs to be done by next week! Apologies for the quick turn around but let's get things going!

I've included last year's goals as a starting point. Tweek these? Come up with new?

Last year's goals:

  1. Hold a discussion forum at Midwinter on how to assist low-skill workers with job searches.
  2. Work on a program for Annual 2017.
  3. Work to change the name of our committee to Services for Job Seeking Patrons.

I'd like to also add that we can reserve Discussion Forum space for mid winter if we can come up with a topic! Last year's was well attended so this might be the way to go!

 

-Rachel

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