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Jessica Sender (non-member)'s picture

VRDG Forum at Midwinter 2012

Virtual Reference Discussion Forum at ALA Midwinter 
 The VRDG invites you to attend the Virtual Reference Discussion Forum, featuring Courtney Greene, from Indiana University-Bloomington. We welcome questions and discussion points, and invite you to submit those via commenting on this post. Courtney will attempt to answer as many as possible. We look forward to seeing you there!2012 ALA Midwinter Meeting, Dallas, TX
4:00pm-5:30pm, Saturday, January 21st, 2012
Location Dallas Convention Center, Rm. A304 (interactive mappdf map - see page 11)

Discussion topic: "UX + VR FTW"

Courtney Greene, Head of Digital User Experience (DUX) at Indiana University Bloomington Libraries, will begin the forum by discussing what happens when user experience meets virtual reference. She will argue that libraries are in the user experience business - that our users' needs are at the forefront of everything we do. Courtney will describe a recent reorganization that has led DUX to take on a more active role in supporting and managing virtual reference tools at IUB Libraries - IM via LibraryH3lp, text reference via Google Voice, and a newly re-designed mobile site. She will share how she & her team have worked to balance the advantages of centralized management of VR services (for over a dozen service points across campus!) with the importance of staying closely connected to librarians in the field, on the ground and at the desk. She will also discuss how the mobile redesign increased access to research apps and how users have responded to the changes. After Courtney's presentation we will discuss her ideas and other emerging technologies for virtual reference.