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Using Today’s Numbers to Plan Tomorrow’s Services: Effective User Services Assessment, RUSA RSS ERUS Program ALA 2011

Using Today’s Numbers to Plan Tomorrow’s Services: Effective User Services Assessment

Sunday June 26, at 4:00 – 5:30 pm; Morial Convention Center, Room 334

The Evaluation of Reference and User Services Committee of the Reference Services Section of RUSA offered the program: Using Today’s Numbers to Plan Tomorrow’s Services: Effective User Services Assessment.

Assessment is one of the hottest topics in libraries nowadays as library managers look to “do more” with fewer resources. This program will focus on effective assessment methods and tools for user services. Presentations will explore how library managers determine what data are important to collect, and how results are interpreted and used for meaningful decision-making. The presenters are:

1. James Fish, Director of the Baltimore County Public Library: Value of Empirical Information
2. Jennifer Rutner, Assessment and Planning Librarian at the Columbia University Libraries: Informing Info Commons at Columbia
3. Zsuzsa Koltay, Director of Assessment and Communication at Cornell University Library: Re-envisioning and Fine-tuning a Library System

Power point presentations from Jennifer Rutner and Zsuzsa Koltay are attached.