Real Information Needs
§ Many people have difficulty recognizing what information is needed, how to find it, or how to apply it. The ability to find and use information is information literacy and many people who use the library are not information literate.
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§ There are many other reasons why a customer might not be capable of expressing a real need or be uncomfortable doing so. Consider how difficult it is to discuss a serious personal problem with a complete stranger, or to ask questions that make you feel silly for not knowing the answers already.
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