§
Customers
are trying to be
helpful and
they tend to ask
questions in
a way they think
will help
you answer them
easily. If
they can get "the
book"
on the subject, they
will look it
up themselves.
This leads
to a very common
phenomenon
-- questions
that are too
broadly stated.
§
§
Although
customers often
ask you for
the "book on"
something,
if you knew the
specific
question, it might be
answered by
another source -
- the World
Almanac or a
magazine for
example.
§